This is a Business Analysis & Member Support Coordinator role with ProVision Eyecare based in Melbourne, VIC, AU ProVision Eyecare Role Seniority - junior, mid level More about the Business Analysis & Member Support Coordinator role at ProVision Eyecare Part Time - Fixed Term Contract 12 month - About ProVision At ProVision, our vision is a thriving future for independent optometry. Our mission is to make ProVision practices relevant to consumers and their businesses sustainable. ProVision Eyecare is a National Member-based organisation dedicated to supporting more than 450 independent optometry practices with the commercial tools and expertise needed to operate successful small businesses. For thirty-five years, ProVision has provided strategic guidance, learning & development, marketing support, and retail solutions to help independent optometrists grow and thrive in their local communities. Our team operates with a strong vision, mission, and core values that drive everything we do. Why Join ProVision? Purposeful Work: Support members at some of the most important stages of their business journey, including leasing decisions, practice appraisals and ownership transitions. Values-Driven Culture: Join a collaborative, high-performing team that puts members first and values professionalism, innovation and continuous improvement. Flexible Work: Enjoy genuine flexibility with a part-time role (minimum 24 hours per week), with flexibility across days and hours, supported by a hybrid working environment. Professional Growth: Build capability across business services, analytics, program coordination and stakeholder engagement, with opportunities to broaden your commercial skillset. Impact & Recognition: Your coordination, insights and support will directly influence member outcomes and service quality. Competitive Remuneration: A competitive salary package aligned to your experience and contribution. The Opportunity The Business Analysis & Member Support Coordinator supports the Business Services Manager by coordinating key business services that enable member success and sustainability across leasing, appraisals, ownership transition programs, and business analytics. Key Responsibilities include: Coordinate end-to-end business appraisal processes, acting as the central liaison and managing required member information to support timely outcomes. Support Property & Leasing services by maintaining leasing records, guiding members at key lease stages, and coordinating documentation and handover to progress negotiations. Manage member enquiries and program coordination, maintaining CRM accuracy, delivering monthly reporting, and collaborating with internal stakeholders to ensure timely support. Administer and maintain the Practice Sales Classifieds platform, including updates, enhancements, and continuous improvement activities. Develop training and education resources to support members in buy and sell activity and ownership transitions. Provide general support to the Business Services Manager, During periods of leave or unavailability, manage member and non-member enquires on behalf of the Business Services manager. What Experience Will You Bring To The Role Strong analytical capability with confidence interpreting and presenting data Qualification in business, analytics, commerce, or equivalent practical experience High attention to detail and strong organisational skills Ability to communicate insights clearly to a range of stakeholders Proactive, collaborative and service-oriented approach Experience in professional services, retail, or member-based organisation is beneficial Ready to make a meaningful impact? If you’re seeking a flexible, part-time role where you can apply your analytical and coordination skills while supporting member success, we’d love to hear from you. This role also provides a successful applicant with the opportunity to develop their skills particularly around commercial leasing and small business financial analysis for future opportunities within the organisation. To apply, please submit your resume and cover letter. For a more detailed Position Description, contact [email protected] , and ProVision for more information about who we are. ProVision is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive workplace. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ProVision Eyecare team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Coordinating business appraisal processes Supporting Property & Leasing services Managing member enquiries Key Strengths Analytical capability ️ Organisational skills ️ Communication skills Experience in professional services Proactive approach Business qualification A Final Note: This is a role with ProVision Eyecare not with Hatch.
