This is a ERP Solutions Partner Lead - Corporate Services role with TechnologyOne based in Brisbane, QLD, AU TechnologyOne Role Seniority - mid level, senior More about the ERP Solutions Partner Lead - Corporate Services role at TechnologyOne This is a high-impact, internal-facing role at the center of how our business operates day to day. You'll be the trusted partner to our internal teams, ensuring our core enterprise platforms are stable, secure and continuously improving so people can do their best work, for our growing enterprise. With a strong blend of hands-on systems ownership and people leadership, you'll drive a responsive support model, embed service standards, and translate recurring business needs into practical platform enhancements that supports global operations. You'll also work closely with solution and portfolio teams to ensure new initiatives transition smoothly into support, and you'll empower key users through self-service, knowledge transfer and clear governance. What you'll be doing… Own the inhouse platforms in scope including TechnologyOne Ci, CiAnywhere and DXP, plus integrations (incl. Salesforce CPQ/CRM) and TechnologyOne-based automation/micro-systems (models, registers, workflows) Run best-practice support operations across key user support, review cycles, performance and security checks, incident management, continuous improvement and other cyclic activities Build deep knowledge of current solutions and guide key users on current state, risks and improvement opportunities Lead prioritised platform uplift activities, including Group 0 projects, release and upgrade processes Enable self-service by establishing design/technical review of changes and transferring knowledge to power users Strengthen the support model by triaging tickets effectively, routing work into portfolio delivery where needed, and embedding SLAs and KPIs to lift quality and productivitycale Support solution delivery by defining a consistent support handover process for new initiatives and ensuring escalations follow agreed portfolio pathways Lead and coach the team to manage escalations, uplift troubleshooting capability, deepen domain knowledge, and improve documentation and the knowledge base Train and enable new starters and junior staff across local and remote regions, and deliver key user training where requested Drive continuous improvement and compliance by challenging the status quo, improving efficiency and cost, and maintaining WHS and policy compliance Occasional work outside core hours may be required Your Talents… Degree in Information Systems (or similar) plus strong hands-on experience supporting/configuring ERP, enterprise apps and integration platforms Solid understanding of end-to-end corporate processes (HR, Sales, Consulting, Finance, IT) with mature communication skills to influence stakeholders at all levels Desirable: experience leading dispersed teams; exposure to XLOne, Crystal Reports, Workflow and Web Services; knowledge of ITIL and security/privacy best practice; agile delivery/change leadership; tools like Monday.com, Jira and Confluence Why Join us? TechnologyOne is proud to be an Equal Opportunity Employer who values diversity and an inclusive workplace. We aim to recruit a diverse range of people with a diverse range of talents to help us deliver on our mission to better our community. Our core values and culture unleash the boundless potential of creativity, innovation and the entrepreneurial spirit within our people. When you experience Life at TechnologyOne you'll see that our team enjoys an extensive array of benefits, including foundation charity activities, which all cultivate a vibrant workplace our people are very proud to be involved with. Benefits… Competitive remuneration package Access to our industry leading employee share plan Salary packaging options Up to 10 days of additional leave via our Purchase Leave program Amazing Culture: 8 x Australian Business Awards "Employer of Choice" winner We love our team events & celebrate diversity Flexible hours: we are family-friendly and value life outside of work Free gym membership in your region (or, if you are located at HQ, we have a new state of the art Gym onsite, exclusive and available 24/7). Additional 2.5 days of leave per year dedicated to volunteering at a charity of your choice Free breakfast and coffee on-site Accelerate your growth with full access to LinkedIn Learning and a clear career framework that maps your path to success. Who we are… At TechnologyOne (ASX: TNE), we're more than Australia's largest top 50 ASX enterprise SaaS company; we're a team driven by purpose! Our global SaaS ERP solution powers over 1,300 leading organisations, including government, education, health, and financial services. We take full responsibility for delivering outcomes - reducing time, cost, and risk; therefore, our customers can focus on what matters most. For over 38 years, we've been helping communities and organisations thrive by making life simple through innovative technology. Ready to make a real difference? Join us and help shape the future of enterprise technology while building a career that matters. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the TechnologyOne team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Owning in-house platforms Running best-practice support operations Leading and coaching the team Key Strengths ️ Hands-on experience with ERP and enterprise applications ️ Communication skills Leadership and coaching Experience with XLOne and Crystal Reports Knowledge of ITIL and security best practices ⚡ Agile delivery and change leadership A Final Note: This is a role with TechnologyOne not with Hatch.
