This is a Capability Partner - Regulated Credit role with BOQ Group based in Brisbane, QLD, AU BOQ Group Role Seniority - mid level More about the Capability Partner - Regulated Credit role at BOQ Group About The Role At BOQ Group, we believe strong capability underpins great customer outcomes. As our Capability Partner – Regulated Credit, you’ll play a key role in building and uplifting regulated credit capability across our Retail Brands, with a strong focus on home lending. This role is ideal for someone who brings deep technical expertise in regulated credit and residential lending, and who genuinely enjoys sharing knowledge and developing others. You’ll partner closely with the broader Capability team, business stakeholders and subject matter experts to design and deliver engaging, high‑quality learning solutions that support both compliance and performance. You’ll be responsible for designing and facilitating a range of learning experiences for new, intermediate and experienced bankers. This includes onboarding programs, credit mastery pathways and targeted upskilling initiatives, delivered through a mix of face‑to‑face, virtual, eLearning and on‑the‑job solutions. Just as importantly, you’ll keep training content current and relevant, ensuring it aligns with legislative and policy changes, enhances learner experience and drives strong customer outcomes. You’ll also evaluate the effectiveness of programs and contribute to broader Retail Bank initiatives as part of the Enterprise Capability team. About You You’re have a passion for capability building and continuous learning. You bring strong technical lending knowledge, combined with the ability to translate complex credit concepts into practical, engaging learning experiences. You’re confident designing and facilitating training across multiple formats and are comfortable working with a wide range of stakeholders. You naturally adopt an internal consulting mindset – taking the time to understand business needs, collaborating with SMEs, and tailoring solutions that genuinely add value. You’re organised, adaptable and proactive, able to manage multiple initiatives while maintaining a high standard of quality and compliance. You enjoy working in environments where change is constant and see this as an opportunity to continuously improve learning experiences, business performance and customer outcomes. To Be Successful In This Role, You’ll Bring Strong experience in regulated credit and residential lending within a retail banking environment Excellent communication skills, with the ability to engage, influence and build trusted relationships A collaborative, outcome‑focused mindset, with a genuine passion for developing others If you’re excited by the opportunity to shape credit capability at scale and make a meaningful impact across Retail Banking, we’d love to hear from you. About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our perks At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Benefits Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team: Flexible working arrangement - Balance your work and personal life with ease. Discounted financial products - Enjoy exclusive rates on our financial services across the Group. Salary sacrificing options - Maximise your take-home pay with our salary packaging options. Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries. Purchase additional annual leave - Need more time off? You can buy extra leave days. Discounted private health insurance plan - Take care of your health with our special rates. Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA, Multicultural, Gender, Early Careers, and accessibility groups. Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index. We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community! How To Apply To apply for this role, follow the links. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Please no agency applications. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the BOQ Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Designing learning experiences Keeping training content current Evaluating program effectiveness Key Strengths Regulated credit expertise Training design and facilitation Stakeholder engagement Adaptability Internal consulting mindset Continuous improvement A Final Note: This is a role with BOQ Group not with Hatch.
