Job Description Key Responsibilities: • Perform break-fix support for desktops, laptops (Windows/macOS), iMacs, and POS devices. • Diagnose and replace faulty hardware components: HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc. • Provide support for software installations, OS configuration, and minor troubleshooting. • Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers. • Reimage systems using deployment tools or bootable media. • Log all activities, time, and part usage in the ticketing system. • Coordinate with L2/L3 teams for escalations or specialized tasks. • Travel to client sites for onsite support within the assigned region. • Ensure SLA compliance and customer satisfaction for each ticket. • Maintain inventory of spare parts and tools.
