Advisor Intergovernmental Engagement Clerk Grade: 7/8 Employment Type: Ongoing, Full-time Hybrid work arrangements, Sydney CBD – Parramatta Office or Gosford Office. Office attendance required 2–3 days per week. This role sits within the NSW Fair Trading’s Strategy, Policy and Delivery Branch in the Consumer Policy team. An exciting opportunity has arisen within NSW Fair Trading for an Advisor, Intergovernmental Engagement. We’re seeking a skilled professional with experience in intergovernmental relations and coordination. You will play a pivotal role in ensuring NSW’s consumer protection priorities are effectively represented in national forums and inter jurisdictional discussions. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation — re imagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes, and wants to be part of an organisation that’s transforming how regulation works …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future, one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role Provide strategic advice and analysis to inform NSW Fair Trading’s and the NSW Government’s positions in intergovernmental forums. Conduct research and prepare evidence-based advice to inform policy discussions. Coordinate advice and briefings for Ministers and senior executives to support participation in national forums. Build strong relationships with interjurisdictional counterparts to enhance collaboration. Support governance and coordination functions for committees and working groups focused on consumer affairs. To Be Successful in This Role You Will Have Collaborative engagement - experience working collaboratively across government or in interjurisdictional settings, and excellent stakeholder management and negotiation skills. Analytical thinking - strong analytical and research skills to support evidence-based policy development and development of NSW positions. Communication - proven ability to communicate complex concepts clearly and persuasively. Organisation - strong organisational skills and the ability to manage competing priorities, including taking the initiative to proactively manage and deliver priorities. Team fit – collaborative, reliable, and flexible team player. Essential Criteria Relevant tertiary qualifications and/or equivalent experience in policy, governance or intergovernmental relations. Demonstrated experience representing organisational or government priorities in policy forums. Strong research, analytical, written and verbal communication skills. Proven collaboration and stakeholder engagement experience. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Francis Wen via francis.wen@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday, 27th February, 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact francis.wen@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
