Hurstville, Full Time, Automotive Please Quote Reference Number 15474 Experienced Service Advisor looking to take a step up? Stable dealership with long-term staff and loyal clients Drive your career forward with Fergusons Toyota Are you a Senior Service Advisor ready to take the next step in your automotive career? Reflecting Toyota's values of quality, reliability, and exceptional customer care, this is your opportunity to step into leadership with Australia's most trusted automotive brand. At Fergusons Toyota, we're seeking a motivated, customer-focused Assistant Service Manager . This is more than a job. It's a long-term career opportunity with an iconic brand and dealership known for loyalty, stability, and a strong connection to its local community. About the Role As Assistant Service Manager, you'll work closely with the Service Manager to ensure the smooth day-to-day operation of the Service Department while continuing to deliver an outstanding customer experience. You'll be a trusted leader on the front counter and a key link between customers, advisors, and the workshop. Your responsibilities will include : Supporting the Service Manager in daily operations and team leadership Acting as a senior point of contact for customers and service advisors Managing service bookings and overseeing workflow efficiency Writing and reviewing repair orders accurately and professionally Keeping customers informed throughout the service process Estimating job costs and timeframes with confidence Liaising with the Workshop Controller to ensure deadlines are met Seeking authorisation for additional work when required Resolving customer concerns with professionalism, empathy, and care About You You're a high-performing Senior Service Advisor who's ready to grow into a leadership role. You lead by example, thrive in a fast-paced environment, and take pride in delivering premium customer service. To be successful, you will demonstrate: Proven experience as a Senior Service Advisor (Toyota experience highly regarded) A passion for customer service and continuous improvement Strong communication, organisational, and leadership skills A proactive, solutions-focused mindset Ability to multitask and manage competing priorities High attention to detail and professionalism A valid manual driver's licence Why Join Fergusons Toyota? We're proud of our reputation - not just with customers, but with our people. Many of our team members have built long-term careers with us, reflecting the supportive and respectful culture we've created. In return, we offer: One rostered day off per month A leadership pathway with Australia's 1 automotive brand Ongoing Toyota factory training and professional development Genuine career progression opportunities A stable, well-established dealership with strong community ties A friendly, supportive team environment where your contribution is valued Access to Employee Assistance Program (EAP) services If you're ready to step up, lead with confidence, and build a long-term career with a legendary brand, we want to hear from you. APPLY NOW via our online application form and take the next step with Fergusons Toyota.
