Casual | Part-Time (up to 30 hours per week) | Surry Hills Campus | On-Campus Who We Are At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we’re part of a global community using business as a force for good. We believe education transforms lives, families, communities — and the world. Our Surry Hills campus is vibrant, industry-connected and student-first. We are passionate about delivering a seamless, supportive and high-quality experience from the moment a student walks through our doors. What’s the Job? As Campus Concierge, you are the face of our Surry Hills campus. Reporting to the Campus Director, you’ll deliver exceptional front-of-house service to students, staff and visitors. You’ll be the first point of contact — greeting, guiding, troubleshooting and creating a welcoming, high-energy campus environment. This is a hands-on, fast-paced role suited to someone who thrives in a student-facing environment and enjoys solving problems in real time. This is a casual position (up to 30 hours per week) , worked within business hours 8am–6pm, Monday to Friday , fully on campus. Key Points About This Role 1. Frontline Student Experience Be the welcoming face of campus, delivering responsive, student-first service every day. 2. First-Step Support & Triage Assist with ID cards, printing, LMS/email troubleshooting and manage bookings for Student Services. 3. Campus Operations Support Oversee visitor logs, lockers, keys, deliveries, inductions, tours and daily campus readiness checks. 4. Experience & Satisfaction Focus Positively influence NPS, Student Satisfaction and Service Level performance targets. 5. Continuous Improvement Mindset Identify opportunities to improve processes and bring our CX principles to life: Accessibility, Empathy, Resolution, Personalisation, Speed and Choice. Who You Are 1. Customer Experience Driven You have proven experience delivering high-quality, energetic customer service. 2. Organised & Proactive You manage competing priorities, act independently and take initiative when issues arise. 3. Tech Confident Comfortable troubleshooting basic tech issues. Experience with Microsoft Dynamics is highly regarded. 4. Strong Communicator Clear, professional verbal and written communication with students and stakeholders. 5. Work-Ready & Eligible You must have full working rights in Australia with no restrictions . This role suits a current student or someone looking to start a career in Higher Education. Why Join Us? Bold, modern and agile, we’re one of Australia’s fastest-growing universities — growing from 164 students in 2014 to 40,000 alumni across 115 countries and 2000 staff today. We’re student-centric, industry-connected and purpose-driven. At Torrens, you won’t just have a job — you’ll help shape student journeys in a university built for real life. What We Offer At Torrens University Australia, you’ll benefit from: Study free in a course/degree related to your position B Corp certified university – values-driven and purpose-led Access to internal opportunities – learn, grow and move across the organisation A vibrant, supportive campus community Hiring Process We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at sebastian.pabon@torrens.edu.au for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process. We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog . We’d love to hear from you. If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au
