Job Description As part of our high‑performing Customer Team, you’ll work alongside passionate colleagues across operations, product, and commercial teams to shape solutions that make a genuine difference. You’ll be the key strategic partner for a portfolio of national personal injury insurer clients, building deep, long-lasting relationships and driving growth through trust, insight and exceptional service. This role can be based in either Melbourne or Sydney and is perfect for someone who enjoys thinking commercially, engaging strategically, and working with a business that backs fresh ideas and continuous improvement. What You Will Be Doing Build strong, meaningful partnerships with national insurance clients in workers compensation and CTP Lead the account strategy — from stakeholder mapping and relationship building through to planning, reviews, proposals and insights Identify opportunities to grow revenue through intelligent cross‑sell, up‑sell and solution design across both UHG and the broader MedHealth Group Bring a strong commercial mindset to negotiations and contract discussions Use data, customer insights and market intelligence to influence decisions and drive customer success Champion innovation by collaborating with our internal teams to evolve products and improve service offerings Act as the voice of the customer, ensuring alignment between expectations, service delivery and performance Represent UHG at industry events, customer site visits and national forums (with occasional interstate travel)
