Do you bring calm confidence and focus to the overnight hours (11pm–7am)? Are you calm under pressure, with the financial precision to balance both guest needs and daily transactions? Competitive benefits package, including generous group-wide accommodation and dining discounts. Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful Sydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience. Role Purpose: As our Night Manager, you are the leader on duty overnight, responsible for the smooth and secure operation of Sydney Harbour Hotel while the city sleeps. You will oversee all night shift activity including guest experience, financial audit processes, team leadership and safety procedures. With a calm presence and sharp attention to detail, you will ensure that every guest interaction, operational decision and reporting requirement is handled with professionalism and care. This role is ideal for an experienced night auditor who thrives in autonomy, enjoys accountability, and brings confidence to overnight operations in a fast-paced hotel environment. Hotel Operations & Leadership Act as the most senior hotel representative on duty overnight Provide leadership, support and direction to overnight Front Office team Ensure smooth handover between evening and morning shifts Manage overnight arrivals, departures and guest movements with efficiency Anticipate guest needs and respond promptly to requests, concerns or escalations Maintain a welcoming and reassuring presence across the hotel overnight Oversee completion of the Night Audit process, ensuring daily revenue is balanced and accurately posted Review financial reports, identify discrepancies and implement corrective action where required Ensure all end-of-day procedures are completed in line with brand and compliance standards Maintain hotel security overnight, completing scheduled patrols and checkpoint scanning Respond effectively to emergencies, incidents, or safety concerns Your many talents will include: Proven experience in hotel Front Office operations, ideally in a Night Manager or supervisory capacity Strong understanding of night audit, revenue balancing and daily financial reporting Confidence using Opera PMS (or equivalent hotel systems) A calm, solutions-focused leadership style with excellent judgement Ability to work independently and take ownership of overnight decision-making Strong communication skills and a passion for exceptional guest service Flexibility to work regular overnight shifts across a 7-day rotating roster - full time hours A professional presence that matches the energy of Sydney’s hotel scene Why Us: You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including: 50% F&B discount across all Crystalbrook restaurants and bars $99 room rates and a generous friends and family discount Enhanced parental Leave and lifestyle benefits A commitment to a green future through enhanced sustainability practices Access to our internal mobility program and team reward schemes Online learning and training with tailored career development pathways A culture of collaboration, elevating experiences and diversity Limitless career opportunities in a fast growing, dynamic environment Regular service recognition and team engagement events We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.
