Step into a key leadership role as our Assurance Manager and help shape how we deliver outstanding service to our customers. Ideally based in Victoria, you’ll lead a skilled and talented team, drive smarter processes and strengthen the way we support Aussie Broadband customers. If you’re excited to shape how we deliver exceptional service, we’d love to hear from you. This is a permanent, full-time position. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our team to grow professionally. Our people make all the difference in our success. Let’s talk about you! Strong stakeholder management and communication skills, working effectively with internal teams and external vendors. Solid telco knowledge, including Hosted PABX, Cisco Routers, FortiGate Firewalls, SD‑WAN, MPLS, and Layer 2 networks. Experience as a senior telco or senior call‑centre leader. Hands‑on experience with managed services such as Cloud Connect, Hosted Phone Systems, and Managed Routing & Switching. Outstanding strategic thinking, problem‑solving, organisation, and communication skills, with the ability to work independently and collaboratively. Proven leadership in high‑volume, SLA‑driven environments with consistent customer outcomes. Operational and people‑management capability, including workforce planning, coaching, and escalation management. Ability to thrive in fast‑paced environments, balancing priorities and driving results. Experience leading process improvement and automation initiatives. Commercial awareness, including understanding cost‑to‑serve and resource optimisation. At least 5 years’ experience in Assurance or Operational Support leadership roles driving strong KPI performance. If this role speaks to you, hit the apply button to submit your application ! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.
