Step into a key leadership role as our Assurance Manager and help shape how we deliver outstanding service to our customers. Ideally based in Victoria, you’ll lead a skilled and talented team, drive smarter processes and strengthen the way we support Aussie Broadband customers. If you’re excited to shape how we deliver exceptional service, we’d love to hear from you. This is a permanent, full-time position. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer , supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 4th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company , which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine . The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you! With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you Strong stakeholder management and communication skills, working effectively with internal teams and external vendors. Solid telco knowledge, including Hosted PABX, Cisco Routers, FortiGate Firewalls, SD‑WAN, MPLS, and Layer 2 networks. Experience as a senior telco or senior call‑centre leader. Hands‑on experience with managed services such as Cloud Connect, Hosted Phone Systems, and Managed Routing & Switching. Outstanding strategic thinking, problem‑solving, organisation, and communication skills, with the ability to work independently and collaboratively. Proven leadership in high‑volume, SLA‑driven environments with consistent customer outcomes. Operational and people‑management capability, including workforce planning, coaching, and escalation management. Ability to thrive in fast‑paced environments, balancing priorities and driving results. Experience leading process improvement and automation initiatives. Commercial awareness, including understanding cost‑to‑serve and resource optimisation. At least 5 years’ experience in Assurance or Operational Support leadership roles driving strong KPI performance. Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
