Job Description As our Wholesale Support Aussie Expert , you’ll play a critical role in delivering exceptional support to our customers and empowering our internal teams. You’ll work closely with team leaders, management, business consultants, field technicians, and customers to ensure smooth operations, high service standards, and a best-in-class support experience. If you thrive on solving complex problems, mentoring others, and making systems and processes better, this could be the role for you. In this role, you’ll be responsible for delivering the following activities and outcomes: Working with team leaders and the management team to support business consultants and maximise customer satisfaction Acting as an escalation point for complex faults, service modifications, and enquiries Creating, reviewing, and delivering knowledge articles and work instructions to support Business Support Officers Providing network and technical support to field technicians and customers Mentoring, coaching, and instructing new and existing staff Communicating clear, actionable instructions to ensure a well-oiled, high-performing team Attending and delivering training to expand team knowledge and capability Identifying, designing, and implementing business processes that improve the overall support experience
