I NG reinvented the way Australians bank by delivering simple; straightforward; and g reat value products. We continue our focus on value creation; enhancing our eco-systems and journeys, leveraging data and analytics, expanding our digital capability and growing our tailored product and service offerings. With the recent appointment of our new Executive, we are energised to drive accelerate growth and transform our business . Within our business management function (which reports directly to the Head of Retail) , we have a small, specialist team working across tribe s and the enterprise to develop our strategy, align priorities and enable execution of our strategic agenda . Ultimately this is a critical role in supporting the delivering of commercial and customer outcomes as we grow our business . Th e scope includes both the standard “chief of staff” responsibilities for the Head of Retail, along with a much wider set of opportunities to drive growth across the business . It also provides the opportunity to work with our Global ING stakeholders. This role suits talented individuals who are looking to acce le rate their career trajectory by getting broad exposure to the whole business agenda and work side-by-side with senior leaders. Due to internal career movement, we have both Lead and Manager opportunit ies available for you to join our Retail value creation, C entre of Excellence team. What you’ll do Partner : Partner with Head of Retail Value Creation and C entre of Excellence , and Business Leaders to define and deliver roadmap for ING Australia’s Retail division, ensuring alignment with broader business goals, locally and globally. Execute: Provide CoE Support to key initiatives across multiple teams, ensuring seamless delivery and measurable outcomes. Enable Performance : take accountability for inputs and outputs of business performance management, including the development of dashboards, KPIs, and insights to support data-driven decision-making. What we’re looking for Business / Commercial management, value chain planning or transformation, ideally within a large, matrixed global organisation. Product/Channel cost benefit c oordination point between tribes/business/support; Finance and Balance sheet / rolling forecast, income/expenses, Business case support. Expertise in areas such as consulting, retail banking, financial services, with a strong grasp of customer experience, digital innovation, and regulatory environments is preferred Scaling and growth – experience in Operating models, funding/liquidity - retail/wholesale interface interpretation. Market / Vendor / Competitor analysis, propositions, value creation ; strategy into commercial outcomes Proven ability to influence stakeholders, navigate ambiguity, and lead cross-functional discussion/actions. Exceptional communication and presentation skills. A collaborative, growth mindset What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box , or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply . Let us know if you’d like to chat with a n LGBTQ C onfidential contact . Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact Skye Griffiths on skye.griffiths@ing.com Applications close Monday 23 February 2026 Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager. LI-DNI
