The key duties of the position include The Role The Inquiry Support Officer provides essential administrative and coordination support to the Army Administrative Inquiries section in Chief of Staff Branch, Army Headquarters. Your key duties will include: Day-to-day-management of the group mailbox to keep communication flowing. Tracking inquiries and maintaining accurate records. Responding to requests from inquiry officers and external stakeholders. Maintaining and updating templates and information libraries. Coordinating orders and invoicing of transcription services. Handling financial transactions and reporting for the section. Serving as the Objective Workgroup Coordinator. You will report to the Inquiry Implementation Officer (EL 1) and work with a team providing support that helps deliver outcomes for the Army. About our Team The Army Administrative Inquiries section plays a critical role in upholding the Defence Values and Behaviours within Army. We conduct administrative inquiries under the Defence (Inquiry) Regulations 2018, as well as fact finding into complex and sensitive matters. Our work ensures decision-makers have accurate, reliable and timely information to make sound, supportable decisions. The matters we handle often involve behaviour and management of Defence members - issues that require discretion, professionalism and empathy. Our team is committed to trauma-informed practices, ensuring fairness and care throughout every stage of the inquiry process. Our Ideal Candidate To be successful in this role you will bring a proactive mindset for delivering results. You will: Show initiative and problem-solving skills, always looking for better ways to achieve outcomes. Be results-driven and accountable, responding quickly to the evolving needs of the section. Collaborate effectively, building strong relationships and confidently engaging with a wide range of internal and external stakeholders. Stay highly organised and adaptable, managing competing priorities and tight deadlines in a fast-paced environment. Demonstrate sound judgment and discretion, balancing open, honest communication with the need for confidentiality.
