The Company This is a well-established Brisbane public practice accounting firm located on the city fringe, operating from modern, well-appointed offices with onsite parking. The Directors have built a structured, professional environment where clarity and efficiency matter more than unnecessary face time. Systems are paperless and well integrated, workflows are clearly documented, and expectations are communicated upfront, creating consistency across the business. The firm continues to grow steadily, supported by strong client demand and long-standing relationships across a diverse portfolio of business clients. Rather than reactive change, growth here is measured and planned, with leadership focused on strengthening internal systems and maintaining high standards of service as the team expands. Work-life balance is embedded into how the firm operates. Flexible start and finish times allow work to fit around life, whether that’s school drop-off, appointments, or simply structuring your day in a way that works best for you. Hybrid working is supported, with the ability to work from home when appropriate, along with proper systems and setup to ensure productivity remains seamless. The Directors are realistic about the natural rhythm of public practice. Busy periods are acknowledged, overtime is paid, and structured recharge time is built in following peak compliance seasons so the team can properly reset after EOFY and tax time. If you’re someone who values clarity, stability and being trusted to manage your responsibilities without constant oversight, this is the type of environment where you can build something long term. The Role This newly created Client Services Manager position offers the opportunity to take ownership of firm-wide systems and processes while supporting two Directors through a continued period of structured growth. This is not a reactive administration role. It sits at the operational centre of the practice, overseeing the client services function and ensuring compliance workflows, team coordination and internal systems run smoothly. You will work closely with Directors and internal stakeholders, acting as the central point of contact for client services operations across the firm. Key responsibilities include Overseeing the broader client services and administration function within a public practice accounting environment Managing ATO and ASIC lodgements, including annual reviews, company statements and compliance tracking Monitoring BAS and IAS lodgement schedules and ensuring deadlines are met Maintaining accurate client records across practice management systems Working across platforms such as Xero Practice Manager, MYOB AE, APS, HandiSoft, Class Super, BGL, Now Infinity or CAS360 Acting as the primary contact for client documentation and correspondence Supporting Directors with workflow coordination, reporting and operational priorities Overseeing and mentoring senior client services administrators and support staff Monitoring team capacity and workflow allocation to maintain efficiency Identifying and implementing process improvements across the client services function Coordinating communication between Directors, internal teams and external advisors This role suits someone who enjoys combining leadership with hands-on operational execution. It offers scope to refine systems, strengthen compliance processes and contribute meaningfully to how the firm operates day to day. The Candidate You will bring extensive public practice experience in a Client Services Manager, Senior Client Services Administrator, Practice Manager or Operations Manager capacity within an accounting firm. You understand the compliance rhythm of ATO and ASIC processes, are confident navigating practice management systems, and are comfortable liaising directly with Directors and clients. To succeed in this role, you’ll demonstrate: Strong experience within public practice accounting administration or operations Hands-on exposure to ATO and ASIC lodgements and compliance processes Confidence working across accounting and practice management platforms such as Xero Practice Manager, MYOB AE, APS, HandiSoft, Class Super, BGL, Now Infinity or CAS360 Experience mentoring or supervising administration or client services staff Excellent written and verbal communication skills High attention to detail and deadline management capability The ability to work independently and manage competing priorities with minimal oversight A steady, structured approach and long-term mindset This position is ideal for an experienced Senior Client Services professional looking to step into a broader leadership position, or an established Client Services Manager seeking a more structured and supportive firm environment. Additional Opportunities Alongside this position, I am currently engaged on a number of assignments across the accounting and financial services sector. These include client services, administration, and accounting opportunities at both boutique firms and larger practices. Not every role is advertised publicly, so if this position is not the right fit, there may be an alternative that better suits your skills and career plans. About Josh Vial With 14 years of recruitment experience, I specialise exclusively in the accounting and financial services industry. My focus is on connecting professionals with firms that offer balance, progression and stability. M: 0485 952 436 E: josh.vial@wtpgroup.com L: https://au.linkedin.com/in/joshvial To apply for the position, we kindly request that you utilise the Quick Apply button provided within this advertisement. Alternatively, you may contact Josh Vial through our reception team at 1300 720 832.
