We are looking for a high-performing KYC Analyst or Senior Analyst who is ready to step into a hands-on leadership role. This role suits someone who enjoys staying close to the work, exercises strong judgement across individual and corporate KYC, and is motivated by ownership, accountability and continuous improvement rather than a large hierarchical structure. As KYC Lead, you will remain actively involved in day-to-day KYC execution while guiding a small remote team of eight and acting as the escalation point for complex or judgement-based cases. You will play a key role in lifting quality, consistency and efficiency across our onboarding processes. Based in our Sydney office, you will report to the COO and act as the operational anchor for the function, supporting real-time decision-making and working closely with local stakeholders including Support, Sales, the OTC Desk and Compliance. Key responsibilities KYC & Client Due Diligence (hands-on) Manage and perform end-to-end KYC/CDD for individual and corporate clients across multiple jurisdictions Conduct enhanced due diligence for higher-risk clients, including PEPs, sanctions-exposed individuals and complex ownership structures Review and approve KYC files prepared by the team, providing clear feedback and guidance Identify red flags, apply risk-based judgement and escalate matters appropriately Support ongoing monitoring activities and assist with the identification and escalation of suspicious activity Periodically review client files to identify gaps and drive remediation Team coordination & quality oversight Act as the primary on-the-ground lead for a team of remote KYC analysts, providing day-to-day guidance, decision support and quality oversight Manage workload allocation, prioritisation and quality checks Support the development of team capability through coaching, feedback and knowledge sharing Promote consistent application of KYC standards and risk-based decision-making Partner closely with Compliance to ensure operational KYC practices align with regulatory expectations Serve as a key escalation point during Sydney business hours to support timely onboarding decisions Process improvement & documentation Help maintain and continuously improve KYC procedures, templates and standard operating procedures Identify inefficiencies or recurring issues and propose practical, scalable process improvements Ensure accurate, auditable client records are maintained across KYC and AML systems Support internal and external audits by ensuring documentation is complete, organised and readily available Provide weekly reporting on KYC volumes, turnaround times, escalations and exceptions Training & knowledge sharing Support onboarding and training of new KYC team members Assist with the rollout of procedural updates, regulatory changes or system enhancements Act as a subject-matter resource for internal stakeholders on KYC-related queries Experience and capabilities 2–3 years’ experience in KYC/CDD, AML or client onboarding within a regulated financial services environment Strong working knowledge of Australian AML/CTF requirements; exposure to other jurisdictions (such as Singapore) is an advantage Demonstrated experience handling corporate KYC, beneficial ownership structures and higher-risk client profiles Sound judgement and confidence escalating issues appropriately Experience supporting, guiding or reviewing the work of junior analysts; formal people management experience is not required Comfortable working hands-on in KYC systems and reviewing detailed client documentation Strong attention to detail, organisational skills and clear written communication Professional certifications such as CAMS (or willingness to work towards one) are advantageous What we offer A competitive salary A challenging and rewarding role in the dynamic crypto industry A winning, fun, hard-working team Ongoing learning and support Great career development opportunities in a growing company This is an in-office role, so please do not apply if you are looking for a hybrid or remote opportunity.
