Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Due to continued growth, our Perth Glazing Branch is seeking a highly-motivated, enthusiastic and passionate Permanent Part-Time, Customer Service Administrator to deliver first class service to our new and existing customers. About the Role: Our Customer Service Administrator is the first point of contact for our Customers. Therefore, this role requires excellent listening, communication skills. You will be supported by a team of experienced leaders and have access to a range of benefits. You will receive training as well as ongoing coaching and support. In this role, you will be required to undertake the following duties: Providing first class service to all customers using your amazing people and communication skills Keep customers appraised of delivery lead-time Raise Job Authorities and invoices by utilising branch computer system Follow up on quotes/ leads from our customers, returning customer calls Be a valuable member of our team, contributing to our success and actively helping to create a positive environment Hours of work: This position is 24 hours a week across Monday to Friday. Ideally you will be working 2- 3 days between 11.00am to 4.00pm and the other days will be from 9.00am to 2.00pm to make up the 24 hours. About you: You will have already worked in a retail, administration or customer service and you can quickly build rapport and strive to deliver exceptional customer service at all times. You will be computer literate and be able to use a computer at an Intermediate to Advance level. To be successful in this role you would need to possess the following: Essential skills & competencies: A true passion for delivering customer service excellence Confident, engaging approach and a natural ability to communicate Excellent self organisation and time management skills Honesty, Accountability, and respect & able to contribute to our vision of a great place to work with disciplined people. Be part of a team where your passion for people truly makes a difference! If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use . Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
