Role Overview: The NDIS Quality and Compliance Officer is responsible for ensuring the organisation meets all NDIS Practice Standards, legislative obligations, and internal governance requirements. This role plays a critical part in maintaining compliance, managing risk, conducting internal audits, and ensuring policies, procedures, and documentation are current, controlled, and audit-ready. Key Responsibilities: Quality & Compliance Ensure ongoing compliance with NDIS Practice Standards, NDIS Code of Conduct, and relevant legislation Prepare, maintain, and support the organisation for NDIS audits (certification, surveillance, and internal audits) Act as a key contact for external auditors and regulatory bodies Monitor compliance obligations and implement corrective and preventive actions Internal Audits & Risk Management Plan and conduct internal audits across service delivery and corporate functions Identify compliance gaps and areas of risk, and develop improvement plans Maintain and update the Risk Register Act as a risk assessor/risk assumer , supporting informed decision-making and risk mitigation strategies Policies, Procedures & Documentation Develop, review, and update policies and procedures aligned with NDIS Practice Standards Ensure documents are fit-for-purpose, clearly written, and consistently applied Manage document control and version control, ensuring only current versions are in use Maintain a central compliance and quality documentation system Continuous Improvement Support a culture of continuous quality improvement across the organisation Analyse incidents, complaints, and feedback to identify systemic improvements Provide compliance advice and guidance to leadership and staff Training & Support Deliver or coordinate compliance-related training for staff Support staff understanding of policies, procedures, and compliance obligations Essential Skills & Experience: Demonstrated experience in an NDIS Quality, Compliance, or Governance role Strong experience in internal auditing and audit preparation Proven knowledge of NDIS Practice Standards and NDIS Quality and Safeguards Framework Experience in risk management, including risk assessment and mitigation Strong policy and procedure development skills Experience managing document version control systems High attention to detail and strong analytical skills Excellent written and verbal communication skills Strong problem-solving and decision-making abilities Ability to work independently and collaboratively Commitment to quality, compliance, and participant safety Ethical, professional, and proactive Desirable: Lead or Internal Auditor qualification Experience working within disability, health, or community services Familiarity with ISO or other quality frameworks
