Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Our Culture Your passion, integrity and experience are integral to Cognizant's success. You will join a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients is fundamental to your success. In return, you will be presented with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment. At Cognizant we recognize that companies that are open and welcoming to a multi-culturally diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant focuses on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success. Job Summary: As a Trainer, you will be responsible for the delivery of informative and technical (developer implementation best practices - end user) training processes and coaching services and ServiceNow Official software Platform Components, both on site and remotely (ILT-VILT), to the highest standard. You will help develop technical training services in a variety of formats to include online curriculum and courses focusing on ITSM principles. Deliver ServiceNow product training, including but not limited to System Administration, Scripting in ServiceNow and the Implementation Boot camp, among others Roles and Responsibilities: Becoming fully conversant with the designated ServiceNow Platform Product - The Trainer must have fluency and strong Knowledge within the ServiceNow Platform Concepts and different Features the Platform includes (Technical Consulting and best practices) Maintaining a high standard of relevant knowledge, updating the current release knowledge towards up-to-date material, curriculum, and Class process Concepts (Be the main point of touch for all employees to give help and support towards ServiceNow Platform Concepts). Delivering remote training/coaching sessions on a one-to-one basis Preparation of training documentation and related administrative tasks Become a product advocate and go to resource for the Sales and Support Teams (This includes to support the Sales Team with Sales and Presales Accreds, as well any other familiar topic or process concept around ServiceNow and Implementation frameworks) Effective Design, Delivery and Adoption of Training Materials Deliver a great tailoring training for our customers ensuring the material and topic is easily digested. Periodic Train the Trainer Exercises (Provide support as well for new topics, product release and offerings that the Platform includes) Awareness of new developments within the software including new functionality and processes. Stay up to date Regarding training requirements and Partnership compliance. Delivery of One-to-Many Webinar solutions Assess demand and create new and Particular Customer/End-User training topics to continue our service offering to our customers - clients. Maintaining a positive working relationship with key stakeholders within the business, and externally with customers Prompt liaison with Project Management and Project Coordinator Teams Effective Research skills Skills required: Previous Training experience 2 Years preferrable - Suggested start 1 Year experience, not related to University or Call Center Training, Customer Training Matches best. Experience in the Education Tech sector is strongly desirable - Technical university such as programming, coding or any other technical involved such as Infrastructure, Networks or Security. The ability to provide Tailored Focused training to each individual customer Presentation skills Coaching and Knowledge Transfer Technical Support & Active Search. Networking, Programming and Troubleshooting Cloud Platform environments Benefits: Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise. We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority: · You can pursue innovative career tracks and opportunities here · You can enhance your professional development through education and dedicated training · We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future. Next Steps: Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time role. We'd love to help you get your next role and enable you to fulfil your professional ambitions. At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
