Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder , we embrace responsible luxury with positivity, creativity, and fun , delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality. The Opportunity: As a Night Auditor, you will help keep the hotel running smoothly overnight - combining your eye for detail with a genuine care for people. You will complete nightly reconciliations, review daily transactions, prepare reports and make sure all systems are set for the day ahead. You will also be the friendly face for late check-ins, early departures and any guest needs throughout the night, managing each interaction with confidence and warmth. Working alongside the Night Manager, you will support hotel security, safety procedures and emergency response when needed. This position offers variety, independence and the opportunity to take ownership of your work while being part of a supportive, collaborative team. The Talent: You are calm, organised and take pride in creating a smooth and welcoming experience for every guest. You enjoy a role that blends independence with responsibility and are at your best when trusted to keep things running seamlessly. With a balance of professionalism and care, you bring confidence to every interaction - whether supporting a guest, solving a problem or completing end-of-day reports. Previous experience in a hotel Front Office or Night Audit position (preferred) Strong numerical skills and attention to detail, with confidence handling financial reconciliations Sound knowledge of Opera Cloud or similar Property Management Systems Proficient in Microsoft Office, particularly Excel and Word Excellent communication skills with a friendly, guest-first approach A calm, practical mindset when responding to challenges or emergency situations Why Us: You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including: 50% F&B discount across all Crystalbrook restaurants and bars $99 room rates and a generous friends and family discount Enhanced parental Leave and lifestyle benefits A commitment to a green future through enhanced sustainability practices Access to our internal mobility program and team reward schemes Online learning and training with tailored career development pathways A culture of collaboration, elevating experiences and diversity Limitless career opportunities in a fast growing, dynamic environment Regular service recognition and team engagement events Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally. We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
