Additional Information Job Number 26011698 Job Category Reservations Location Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877 VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Grand%20Mirage%20Resort%20Port%20Douglas%2C%20168-190%20Port%20Douglas%20Road%2C%20Port%20Douglas%2C%20Queensland%2C%20Australia%2C%204877) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY At the heart of the community, Sheraton Grand Mirage Resort Port Douglas brings people together - both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations & Rooms Control Agent because together, we are better. Start your career local at Sheraton, where you don't just work - you belong. ? ? Company? Sheraton Grand Mirage Resort Port Douglas is proudly part of the Marriott International group. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 31 brands and 9,300 properties across 138 countries and territories, our people are given more ways to connect, experience and expand their world.? ? Location? This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises of 295 guest rooms, suites and villas. ? ? Department? Working within our friendly and professional Reservations Department, this position reports directly to the Reservations Manager. ? ? The Role? Handle Guest Requests and Drive Sales. Maintain & Validate Reservation Data. Maintain System Balancing & Control Revenue Loss. Create new Sales Leads. To work as and where directed by the Reservations Manager. Attend and/or complete all required Trainings & Meetings as and when required. Seven-day availability and roster flexibility. To always communicate any problems or issues, regardless of the severity, to the Reservations Manager and maintain a high level of communication within the department regarding relevant inter-department associates and guests. Complete the daily checklist in an accurate & efficient manner and effectively communicate any incomplete or follow-up tasks to the next shift and/or the Reservations Manager. About You? A positive 'can-do' working style? A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions? A collaborative and open communication style? 12 months working in a similar role? Experience in a Hotel or Travel Agency is desirable? Have valid rights to work in Australia?? Our Benefits? Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends ? Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month ? Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group ? Free onsite parking and work attire laundered? Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program ? Opportunity to receive Employee Referral Incentives and get paid for working with your friend ? Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness ? ? Be your best. Grow your career with Marriott, where you don't just work - you belong. ? ? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.? PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
