Be a part of Sydney Water Laboratory Services! Based at West Ryde 18-month Full-time Fix Term Contract – 38 hours Competitive Salary EA Level 9A $111,500.24 Base Super! The role of Commercial Client Representative requires effective management of a customer portfolio by developing positive relationships with customers, understanding their requirements, and ensuring their needs are met. Specifically, it involves working with Sydney Water LIMS & SAP systems to prepare quotes, report results and issue & track invoices. In addition, this position requires support to be provided across other business areas within Laboratory Services. The responsibilities can include, but are not limited to: Develop and maintain a positive relationship with external clients ensuring their needs are understood and met. Assist with client programs and track customer satisfaction Understand laboratory capabilities - including turnaround times, capacity and new/pending methods. Prepare and issue quotes, and reports to meet the contractual requirements – including knowledge of SAP & SES entries. Be involved with the management of debtor accounts, and invoicing. Understand the requirements of NATA accreditation for Biological and Chemical laboratories and the Quality system requirements (eg. ISO 17025) Have a thorough knowledge of national and international guidelines for drinking water and wastewater analysis. Demonstrated ability to read and decipher monitoring plans when required Critically review, and authorise and report water quality data in a timely manner Organise co-ordination of samples to external laboratories Essential Requirements: Demonstrated minimum 5 years’ experience in a chemical or microbiological discipline A relevant tertiary qualification Demonstrated experience in a customer services role Demonstrated experience in managing project deliverables across a range of clients Demonstrated communication skills, including the abitity to liaise effectively with customers and to write Clear and concise reports using software packages such as Word, Excel, LIMS and Lotus Notes Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person. You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. Dive into Our Great Benefits: Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW . Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. Closing Date: Thursday the 18 th of February 2026 at 11:59 PM. Please advise if you require any adjustments to actively participate in the application and recruitment process. For any further information please contact jay.gil@sydneywater.com.au Working at Sydney Water At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms , Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application Please see the position description for the role’s full accountabilities.
