Business Analysis & Delivery Skills (Core) Strong BA project experience of delivering regulatory or policy-driven change Strong experience on Target Operating Models (TOMs) , i.e. designing processes Advanced capability in process mapping (L2–L4), including current state and future state Strong requirements documentation skills, including: Business requirements Functional requirements Non-functional and control requirements Ability to trace regulatory obligations through to operational and system impacts; Strong ability to interpret legislation, rules, and industry codes and identify implications Confident in challenging gaps, inconsistencies, or illogical solutions Able to connect dots across customer experience, risk, operations, and technology High attention to detail without losing sight of broader strategic intent Domain Knowledge Required Fraud and scam domain knowledge (strongly preferred) Experience working with: Financial crime Consumer protection obligations Risk and compliance frameworks Exposure to SPF obligations, industry rules, or codes (highly desirable) Background in financial services or banking environments
