Description Join Downer Group ’s Business Services Centre (BSC) as a Payroll Officer , where you’ll play a critical role in delivering accurate, timely, and compliant payroll services to a large and diverse workforce across Australia and New Zealand. Based in North Ryde (NSW) or St Kilda Road (VIC), this role sits within a high-performing payroll team supporting over 50,000 employees across multiple awards and enterprise agreements. You’ll work in a fast-paced, customer-focused environment, collaborating closely with payroll colleagues, HR, and business stakeholders to resolve payroll queries and continuously improve service delivery. This is a great opportunity for an experienced payroll professional who enjoys complexity, values accuracy, and takes pride in delivering exceptional customer outcomes. Key Responsibilities Deliver payroll processing with a strong focus on accuracy, timeliness, and compliance showing proven knowledge of payroll legislation, awards, enterprise agreements, and internal policies Process payroll activities including wages and salaries, leave management, superannuation, tax, overpayment recovery and general ledger costing Complete payroll reconciliations for main and off-cycle pays, ensuring discrepancies are identified and resolved promptly Respond to and resolve payroll enquiries through the Customer Support System, phone, and email, applying sound problem-solving and customer service principles Support month-end activities, reporting, and payroll analysis as required Maintain strict confidentiality of payroll information at all times Work collaboratively within the payroll team to meet service level agreements (SLAs), KPIs, and payroll deadlines Contribute to continuous improvement initiatives, system enhancements, and payroll-related projects Actively support Downer’s Zero Harm culture and comply with all health, safety, and environmental requirements What You Will Bring 2 years’ experience in a payroll processing role, ideally in a high-volume environment Demonstrated experience delivering excellent customer service in a complex or fast-paced setting Exposure to multiple awards or enterprise agreements and payrolls of 1,000 employees (highly regarded) Experience with payroll systems such as SAP, Oracle (V12 or Express HR), PayGlobal, Attaché, or Meridian Strong working knowledge of payroll legislation and best-practice processes High attention to detail with the ability to reconcile, analyse, and resolve payroll discrepancies Well-developed communication skills and the ability to build effective working relationships with employees, HR, and business stakeholders Strong time-management skills with the ability to prioritise workloads and meet competing deadlines A collaborative mindset, willingness to support others, and openness to change and continuous improvement Solid Microsoft Office skills, particularly Excel , Outlook, and Word Benefits Of Working with Downer Work with an ASX listed company, working with market leaders. Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning: Professional development programs Access to professional memberships and industry networks Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs: Flexible work arrangements Parental leave Employee Assistance Program Programs promoting diversity and inclusion A range of Corporate Benefits, including: Discounted services (car hires, hotels, insurance, retail stores, gyms) Why Downer? You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
