Description Sydney preferred | Open to Brisbane, Melbourne or Perth | Hybrid working MUFG Pension & Market Services is seeking an experienced Senior Client Relationship Manager to lead the end-to-end management of a portfolio of Employee Share Plan clients. This role is suited to a seasoned relationship manager with strong technical knowledge of employee share plans and the confidence to manage complex client portfolios, stakeholder relationships, and escalations across multiple regions. About the role Reporting into senior leadership, you will have overall responsibility for the delivery, governance, and growth of a portfolio of Employee Share Plan clients. You will oversee service administration, reconciliations, reporting, and client outcomes, while also providing leadership, guidance, and escalation support to a team of Client Relationship Managers. You will act as a trusted adviser to clients, identifying opportunities to enhance services, strengthen relationships, and support MUFG’s broader strategic objectives. Key responsibilities Own and manage a portfolio of Employee Share Plan clients, ensuring high-quality service delivery Oversee administration of employee share plans, including reconciliations of bank accounts, trustee holdings, and employee entitlements Act as the senior escalation point for client and operational issues across NSW, VIC and QLD Build strong, trusted relationships with senior client stakeholders (including Company Secretaries) Identify opportunities to enhance services, support retention, and drive additional business Coordinate internal stakeholders to ensure timely, accurate, and compliant delivery Oversee reporting, billing, invoicing, and monitoring of debtor balances Develop and maintain operational procedures and client documentation Identify risks and ensure appropriate controls are in place in line with plan rules and regulatory requirements Stay informed on industry developments and emerging issues impacting employee share plans About you You are a confident, experienced relationship manager who brings both technical expertise and strong stakeholder management skills. You are comfortable operating with autonomy, managing complexity, and supporting others through guidance and mentoring. You will bring: Minimum 5 years’ experience in financial services, ideally within employee share plans or securities services Strong technical knowledge of employee share plans and related administration Proven relationship management and client-facing experience with senior stakeholders Ability to manage operational complexity, risk, and governance requirements Business development mindset with the ability to identify and influence opportunities Strong project management, process improvement, and analytical skills Advanced Microsoft Word and Excel capability Excellent written and verbal communication skills Ability to work in a fast-paced environment while maintaining accuracy and attention to detail Relevant tertiary qualification in business, finance or accounting (preferred) What’s it like to work here? At MUFG Pension & Market Services, we offer a supportive and inclusive workplace where flexibility, wellbeing, and professional growth are genuinely valued. You’ll be part of a collaborative, high-performing team with opportunities to build deep expertise and progress your career. Our benefits include: Hybrid working model Salary sacrificing via superannuation Paid parental leave Health insurance and employee discounts Volunteer and wellbeing leave If you’re an experienced Client Relationship Manager with strong employee share plan expertise and are looking for a senior, impactful role, we’d love to hear from you.
