Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities. About RoleThe Program supports newly arrived humanitarian entrants and other eligible clients to integrate into Australian life by building the skills and knowledge they need to become self-reliant and active members of the community. Key needs-based services available under HSP include, airport reception, short-term accommodation, referral to mainstream and specialist support services, connections to local community groups and activities, assistance to find long-term accommodation, assistance to learn English, gain employment and access education and training, assistance to manage health assessment, follow-ups and appointments and accessing family support services and orientation to Australia, including our values and laws Individuals or families who have complex settlement needs may be eligible to receive assistance under the HSP’s Specialised and Intensive Services. About YouThe Salesforce Administrator will support the HSP team with Salesforce/Integrated Client Management System, learning about the program and finding ways to streamline usability, improve functionality and improve user adoption. This will be done in close collaboration with the organisation's wider Salesforce and Data Teams.You will work closely with key stakeholders to gather and document business requirements, translating them into effective Salesforce configurations. The role involves configuring, customising and optimising the Salesforce platform to meet organisational needs while ensuring strong system performance.As the Salesforce Administrator, you will manage and maintain data integrity through data imports, updates and regular clean-up activities, and develop data quality strategies to ensure accurate and reliable information. You will design, build and maintain flows and other automation solutions to streamline business processes and improve efficiency.Maintaining clear and up-to-date documentation of system configurations, processes and procedures will be essential, along with providing onboarding and ongoing refresher training to support staff and promote confident use of Salesforce.Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success. Essential CriteriaSalesforce Administrator Certification RequiredStrong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to prioritise and manage multiple tasks in a dynamic environment About UsSettlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally. About our BenefitsSalary packaging options to receive up to $15,900 of your salary tax-free, meaning more take-home pay!Industry-leading flexible working arrangement supported to work from home and office, including a 9-day fortnight.Access to in-house training and learning opportunities for professional development and growth.Access to our in-house wellbeing programsWorking alongside professional and dedicated team members all wanting to make a difference in our communities About our Recruitment ProcessSSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.Our Commitment to DiversitySSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ community, veterans, refugees and people with disability.To ApplyIf excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. Applications close Wednesday, 21st January 2026If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or tung@ssi.org.au or call us at 0468 836 759A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.auPlease note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
