Key Highlights Flexibility & Support: WFH model with a supportive team that "has your back" during field visits. Tech-Forward Stack: Gain hands-on experience with Microsoft Copilot (AI), Proxmox virtualization, and high-end Cybersecurity (Crowdstrike/Arctic Wolf). About Our Client Our Client is a Sydney-based IT Managed Service Provider (MSP) known for its tight-knit team culture and long-term staff retention. Managing a diverse and unique client base—including the Greyhound and Harness racing industries—they pride themselves on providing down-to-earth, patient, and highly effective technical solutions. This is an environment where you aren't just a number; you are a valued member of a 9-person team that prioritizes professional development and mutual support. About the Role We are seeking a proactive IT Support Engineer (Level 1/2) to act as the "hands and feet" of our Sydney operations. This is a dynamic, hybrid role that balances remote work-from-home support with essential on-site client visits across Greater Sydney. You will be at the forefront of modernizing client environments, moving away from legacy virtualization toward Proxmox, and integrating AI-driven tools like Microsoft Copilot. Must Haves Sydney-Based: Must reside in Sydney with a valid driver’s license and reliable vehicle (mileage/travel fully reimbursed). M365 Proficiency: Strong experience in Microsoft Office 365 administration and management. Patience & Communication: Ability to explain technical concepts clearly to "non-tech-savvy" clients with a respectful, patient "Aussie" communication style. Curiosity: A genuine hunger to learn new stacks, read logs, and master emerging technologies. Role and Responsibilities Provide remote and on-site technical support for hardware, Dell servers, and virtual environments. Administer M365 environments and assist in Microsoft Intune migrations and automation. Support the transition of client environments from VMware to Proxmox virtualization. Monitor and troubleshoot elite cybersecurity stacks, including Arctic Wolf, Crowdstrike, and Netscope . Travel to client sites (CBD, Western Sydney, Richmond, Bankstown) for hands-on troubleshooting and hardware setups. Collaborate closely with senior engineers to escalate and resolve complex technical glitches. Experience/Skills & Qualification Proven experience in Level 1 or Level 2 technical support, ideally within an MSP or multi-client environment. Solid understanding of Windows Server and general hardware troubleshooting. Exposure to cloud-based automation and endpoint management. Ability to troubleshoot independently by reading logs and seeking documentation. Relevant IT certifications (Microsoft, CompTIA, or Security) are highly regarded, but a "keen to learn" attitude is the priority. What is on Offer Salary: Up to $80,000 Super (commensurate with experience). Training & Development: Comprehensive internal training plus payment for vendor courses and exam fees. Flexibility: Work from home the majority of the time, with access to a shared office when needed. Travel Benefits: Full reimbursement for all kilometers, tolls, and travel expenses (Ubers/Trains). Tools of the Trade: Company laptop, mobile phone, and all necessary technical tools provided. Innovative Projects: Work on cutting-edge AI (Copilot) and Cyber-risk management projects. How to Apply ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web. If you are on our website then please apply using the “Apply Now” button below. If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/J-drhfn6/it-infrastructure-jobs/l1-it-support-engineer-sydney.php www.appetencyrecruitment.com.au @ Finding the perfect fit for your IT career.
