Job Description We are seeking an experienced Service Delivery Lead – CloudOps to join our team and drive operational excellence across our cloud and on-prem environments. This is a leadership role responsible for managing people leaders, ensuring service delivery standards, and fostering strong client relationships. Service Delivery & Client Engagement Act as an escalation point for critical issues. 24/7 On call availability. Engage directly with clients when required to ensure service satisfaction. Collaborate closely with SDMs to maintain high delivery standards. Cloud & Infrastructure Accountability Oversee operations across AWS, GCP, Azure , and on-prem environments. Ensure compliance, cost optimization, and best practices in cloud operations. Governance & Commercial Management Participate in reviewing Statements of Work (SOWs) to ensure compliance and completeness. Drive cost efficiency and operational improvements. Management of FinOps Team (Offshore and Onshore) Drive cost efficiency and operational improvements Ensure FinOps reports are produced monthly and presented to customer as per contract Other specific: Reviewing and taking part of Statements of Work with the Contracts manager Work closely with team members including AppOps, Solutions Team and our customers to identify technology enhancement and efficiency opportunities Ensure team leads efficiently manage oncall rosters to ensure 24/7 availability Availability outside of hours to assist with resourcing/critical incidents Deal with day-to-day operations and associated matters with your team leads Plan, forecast, prioritise and assign workloads with your team leads in a shared services environment Assist with managing escalations with major incidents for live production environments
