What success looks like in this role: Provides the full range of Field Engineering support for an assigned base of large and complex enterprise clients. Takes complete ownership of onsite service activities, ensuring seamless delivery and client satisfaction. Performs advanced-level maintenance on products and systems, including installation activities of low to medium complexity. Uses advanced tools and technical expertise to resolve client problems and conduct scheduled installs. Provides technical feedback on equipment, systems, and processes to improve overall service delivery. Identifies and resolves systemic issues within the team, contributing to continuous improvement. Proactively supports team members by offering technical assistance and expertise. Contributes to improved client service metrics, reporting, and documentation. Monitors technical and process issues, proactively informing management and recommending improvements. You will be successful in this role if you have: A strong background in Enterprise-level work, with proven ability to manage complex client environments. Experience installing, repairing, and providing technical maintenance for products and component hardware/software, primarily on customer premises. Ability to ensure systems operate as designed, and are maintained and/or upgraded per requirements. Strong collaboration skills, working effectively with technical colleagues to deliver timely, effective, and seamless service. Capability to schedule services, complete required administration, and engage with customers to ensure satisfaction and understanding of product functionality. LI-NV1 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com . US job seekers can find more information about Unisys’ EEO commitment here .
