This is a IT Support Officer - Primary and Community Health - Perm FT role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - mid level More about the IT Support Officer - Primary and Community Health - Perm FT role at NSW Health Requisition ID: REQ632799 Employment Type: Permanent Full Time, 38 hours per week Remuneration: $97,502.00 - $113,707 per annum 12% Superannuation Salary Packaging Flexible Working (subject to approval) Location: Hoxton Park Community Health Centre Applications close: 01/02/2026 Contact: Robert Hutchinson - I.T Manager Primary & Community Health on Robert.Hutchinson@health.nsw.gov.au | 0425 262 555 With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. Achieve Something Great Join the Primary and Community Health IT team and play a key role in supporting a large, complex, and remote ICT environment. You will collaborate with internal and external stakeholders to ensure equipment is maintained and systems are protected from cyber risks while contributing to the successful implementation of ICT projects. This is your opportunity to work in a forward-thinking and diverse workplace committed to our vision of Leading Care and Healthier Communities, where your expertise will help deliver innovative solutions and make a real impact. Are You the Right Fit? You bring strong Information Technology hardware and software skills combined with a solid understanding of cyber security principles and project management. You are confident in providing help desk support to end users, analysts, and other support staff, and you have experience configuring systems for new projects and upgrades. Your ability to manage day-to-day desktop support, assess requirements, and plan for upgrades and relocations will ensure you thrive in this dynamic role. Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. What Information Technology qualifications do you hold that are relevant to this position? Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted. Demonstrated ability to support the identification and mitigation of ICT risks, working with stakeholders to resolve complex technical issues and work to resolve issues to ensure smooth operations. Demonstrated ability to support of VOIP and Smart Phones programming and trouble shooting issues when occur. If you’d like more details, we’re here to help. Position Information Applicants will be assessed against the criteria in the Position Description. How to Apply Read our application guide and tips for improving your application. Diversity, Culture & Inclusion We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI community. Aboriginal Workforce For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website. More Than Just a Job – Why Work With Us? Financial Perks 12% superannuation Salary packaging and novated leasing via Smart Salary Annual leave with 17.5% leave loading (for full-time and part-time staff) One extra day off each month for full-time employees Work-Life Balance Flexible work options, including hybrid and varied hours (depending on the role) Paid maternity and parental leave Generous leave options like long service and carers leave Grow Your Career Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs. Health & Wellbeing Discounted gym membership through Fitness Passport Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP) Wellbeing programs that promote mental health, resilience, and balance Additional Information Temporary visa holders May be considered if no suitable citizen or permanent resident is found. Vaccination Requirements All staff must meet NSW Health’s vaccination and screening requirements before starting. Child Safe Employment South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Collaborating with stakeholders Implementing ICT projects ️ Providing desktop support Key Strengths Information Technology hardware and software skills Cyber security principles Project management ️ Help desk support ⚙️ System configuration VOIP and Smart Phones support A Final Note: This is a role with NSW Health not with Hatch.
