We're seeking a full-time detail-driven Reservations Supervisor to lead hotel reservations operations at Crowne Plaza Sydney Darling Harbour. This hands-on role suits someone who enjoys working independently with systems, data, and accuracy, while collaborating closely with Front Office, Sales, and Revenue teams to drive strong commercial outcomes. Key Responsibilities Lead and coordinate all aspects of the hotel's reservation processes Manage individual and group bookings end-to-end Maintain high levels of reservation accuracy across all channels Manage room inventory to optimise rate and occupancy Ensure bookings align with current rates and revenue strategies to maximise ADR Work closely with Front Office and Revenue teams to achieve room revenue targets Support and coach the reservations team on workflow and quality standards About You Minimum 2 years' experience in Front Office and/or Reservations Strong attention to detail and interest in data accuracy Excellent communication and organisational skills Ability to work independently and collaboratively Opera PMS or similar system experience preferred What We Offer Access to IHG hotel discounts for you, your family, and friends Career development opportunities with a global hotel brand A supportive and inclusive team culture Predominantly Monday to Friday, 9:00am-5:00pm working hours Convenient CBD location, just a 5-minute walk from Town Hall Station At Crowne Plaza Darling Harbour , we believe in people-powered travel. We're part of IHG Hotels & Resorts , one of the world's leading hotel companies, and we're committed to building a workplace where everyone can thrive. We celebrate individuality and are proud to be an equal opportunity employer. We welcome people of all backgrounds, abilities, identities, and experiences to apply. Ready to step into a role where your leadership and skills make an impact? Apply now and be part of something exceptional. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
