The essential requirements for this role are: Demonstrated staff roster management skills, preferably within a 24/7 operating environment Information technology skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software Planning & Organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures Problem solving skills with the ability to apply a range of problem solving strategies and show initiative in identifying and solving problems both independently and as a team member Ability to use judgement and discretion with confidential information Sound Interpersonal, oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders and the ability to listen, understand and to negotiate with staff on staffing/roster management and HR related issues Ability to acquire knowledge of relevant acts and regulations Sound information technology, including proficiency in using a range of software applications, including Microsoft Word, Excel and PowerPoint and databases and other office technology How to apply Please refer to the Queensland Corrective Services Applicant Information Guide for instructions about how to complete and submit your application via the Smart Jobs and careers website. Additional Information Applicants should read the Queensland Corrective Services Applicant Information Guide contained within the job advertisement and available at www.corrections.qld.gov.au/careers. This guide includes information about working for QCS, employee benefits, mandatory pre-employment screening, how to apply, the selection process and other additional information. Where a subsequent or recurring vacancy arises, either from the same location or different location from the advertised position, the vacancy may be filled from the suitability pool used to fill the original position. Applications will remain current for up to 12 months after the closing date of the advertised vacancy.