Assistant Business Systems and Analyst Officer Grade : 5/6 Salary range : $99,938 - $110,271 superannuation and leave loading Duration : Temporary until 19th June 2026 Location : Hybrid, with attendance at Haymarket (McKell Building), Gosford, Bathurst or Tweed Heads required two days per week and occasional NSW-wide travel for inspections. This may be subject to change in line with DCS workplace policies Drive system improvements and data integrity to support critical property operations across NSW. We’re looking for a detail-oriented Assistant Business Systems and Analyst Officer with strong technical and analytical skills to maintain property systems, ensure data accuracy, and deliver insightful reporting. You’ll play a key role in supporting system functionality, continuous improvement initiatives, and providing assistance and support to the Business Analyst within the Property Management team. About the team This role sits within the Property Management team in the NSW Telco Authority. The team manages the ongoing lifecycle of PSN sites, including rental and site costs, colocation, and facilities. You’ll join a collaborative, fast-paced team committed to operational excellence and innovation. Your responsibilities will include Supporting system functionality and ensuring data integrity across property systems Auditing system data, identifying discrepancies, and implementing corrective actions Producing regular and ad-hoc reports, dashboards, and insights using Power BI and Excel Participating in User Acceptance Testing (UAT), including test case development and defect validation Providing advice, guidance, and training to the Property team on system use and processes Providing support to the Business Analyst role, with finance obligations required from the Property Team, this will include paying invoices, SAP reporting and supporting monthly rental payments Engaging effectively with internal and external stakeholders and system users For more information on the role and its accountabilities, click here to view the role description. To be successful in this role you will have SAP and TRIM Expertise: You have experience using SAP for procurement and financial processes and TRIM for document management. Power BI and Data Analysis: You can develop dashboards, reports, and data models to provide actionable insights. Systems and Data Management : You understand system administration and data integrity principles and can manage updates and improvements. Autonomy and Organisation: You work independently, manage competing priorities, and deliver results under pressure. Stakeholder Engagement : You communicate effectively and build strong relationships with internal and external stakeholders. Nice to have: Property and facilities experience. About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority Salary Grade 5/6, with the base salary for this role starting at base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 9:59am Friday 6th February 2026 Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
