Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. A progressive university, we ground our studies in industry. Expert academics bring their insights into the classroom, with a range of assessment types that aim to be authentic and informed by industry needs. Bridging the gap between study and work, our educators prepare students for career success and connect them with future employers. Building relevant skills, experience and networks from day one, students don’t just learn about their industry, they live it. What’s the job? As Lead Business Analyst, you will play a pivotal role within a high-visibility, enterprise-wide priority program focused on streamlining and optimising Student Services. This is a hands-on, project-centric leadership role where you will “hold the fort” across multiple interdependent workstreams, ensuring requirements, processes and outcomes are aligned, consistent and delivered to best-practice standards. Working closely with senior Project Managers and Program leadership, you will shape and lead Priority initiatives, providing end-to-end business analysis oversight while guiding a small team of Business Analysts. You’ll ensure analysis activities are aligned to standard BA practices, support delivery at pace, and drive meaningful process improvement across the student lifecycle. This is a 12-month full-time fixed-term role, suited to a seasoned Lead BA who thrives in complex environments, brings a strong process mindset, and is comfortable operating with influence across dotted-line reporting structures. Key responsibilities Lead business analysis activities across a large, multi-stream program, ensuring alignment across priorities, workstreams and delivery teams Drive end-to-end requirements definition, process mapping and optimisation, with a strong focus on Student Services and operational efficiency Partner closely with Project Managers and senior stakeholders to shape delivery priorities and sequencing Ensure BA deliverables align with best-practice Business & Business Analysis (BBA) standards Champion continuous improvement, embedding process discipline and optimisation approaches across initiatives Identify risks, dependencies and impacts across workstreams and proactively manage alignment issues Who you are: You are a highly experienced Lead Business Analyst with a strong process-driven mindset and a track record of operating within large, complex programs. You are confident leading others, influencing senior stakeholders, and balancing strategic oversight with hands-on delivery. You bring structure, clarity and momentum to ambiguity and you know how to keep multiple moving parts aligned. Qualifications and Experience Minimum 10 years’ experience in Business Analysis, including experience in Lead BA or BA Team Lead roles Demonstrated experience working on large, complex, multi-workstream programs or portfolios Proven background in process improvement, optimisation and end-to-end service design Experience leading small BA teams and operating within dotted-line reporting environments Experience in the higher education or university sector (highly regarded) Background in process-driven environments with exposure to Lean, Six Sigma or continuous improvement methodologies Strong stakeholder engagement skills, with the ability to operate effectively in high-visibility initiatives Technical Skills: Advanced requirements elicitation, documentation and traceability Strong process modelling, service mapping and functional design capability Experience working across Agile and Waterfall delivery models Solid understanding of SDLC, integrations and enterprise systems Additional (Nice to have) Experience with Process Mining tools or techniques to analyse, visualise and optimise end-to-end processes (e.g. identifying bottlenecks, rework and improvement opportunities) To read the full job description, please click here . This position located at our Surry Hills campus in Sydney. Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia. Why join us? Bold, modern and agile, we’re Australia’s fastest-growing university going from 164 students in 2014 to 40,000 alumni across 115 countries and 2000 staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find opportunities for professional development and career progression. We are a private, for-profit university with a robust research agenda as well as social impact initiatives focused on making the world a better place. We encourage meaningful work from our academics that contributes to our overall mission. We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. What we offer: We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from: Study free in a course/degree related to your position B Corp certified university - values driven, and purpose led Access to internal opportunities - Be supported to learn, grow and move across the organisation Hiring process: We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact yourcareer@torrens.edu.au for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog . We’d love to hear from you. Job reference: R29195 To ensure a fair and thorough review process, applications will close on Friday, 6 February. We encourage early applications, as the role may close earlier if a suitable candidate is identified. If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au
