Job Description This is a great opportunity to use your claims knowledge to deliver a quality training service for our Claims team members. You’ll play a key role in developing and delivering high‑quality training, keeping materials current, and collaborating with stakeholders to support effective learning across the Claims team. In this role you will: Deliver training aligned to the TAL Claims Learning Strategy and Capability Framework, incorporating formal, informal, and digital learning methods Develop or source claims‑specific training materials, incorporating case studies, legislative updates, and changes to systems, processes, and other relevant content. Assess the impact and effectiveness of training initiatives to confirm alignment with QA and accreditation requirements. Stay informed on life insurance guidelines, processes, and policy changes, updating training materials to reflect industry and TAL requirements and conveying these updates to team members clearly and accurately. Coordinate activities required for training delivery, including managing registrations and attendance to support reporting obligations. Work with Claims Governance, Technical Specialists and key stakeholders to keep technical training materials current and aligned with policies and Process Maps, while providing technical training support as needed.
