Role Title: Portfolio Analyst Reports to: Portfolio Manager – Births, Deaths and Marriages Registry Grade: Clerk 7/8 Type: On going Location: This role requires candidates to work from BDM Pyrmont office up to five days a fortnight. Primary purpose of the role: Perform p ortfolio governance and support activities to contribute to the effective oversight and governance of projects and programs to achieve strategic business objectives and comply with organisational frameworks. Key responsibilities include: Develop and maintain effective relationships with internal and external stakeholders through clear communication, consultation, and issues management to support transparent and accountable project governance. Undertake research and analysis, identify trends, data collection and prepare governance briefs including monthly and fortnightly reports . Maintain the holistic Portfolio status r eport in real time, ensuring it is continuously updated to reflect all changes through active collaboration with stakeholders. Refin e existing Portfolio practices in line with changing requirements and assist in the establishment of best practices and frameworks and provide recommendations to support evidence-based decision-making to enable continuous improvement in project governance practices. Manage end-to-end process of developing, composing, and submitting Briefing Notes and project Business Case s , in accordance with established guidelines. Schedul e and organis e p ortfolio led forums, prepar e presentation deck s , record and distribut e minutes, and follow up on action items. Coach and support project and delivery managers in the preparation and maintenance of project documentation and PPM updates . Provide support to the team in the development and preparation of procurement documentation. Key challenges: Balancing competing demands to ensure portfolio deliverables are achieved. Maintaining effective communication and stakeholder engagement. Build an effective relationship with senior stakeholders to identify and resolve issues and to solicit accurate up to date project / initiative status. Meeting day to day portfolio activities while identifying risks, issues and assessing the impact of actions options for resolutions to ensure risks are managed or escalated. About you 5 years of experience of portfolio / project coordinator/analyst role. Strong understanding of project portfolio management, project lifecycle, and resource planning. P roficiency with tools such as SharePoint, MS Project, Power BI, and PPM (e.g., Altus, Planview, or similar). Highly proficient in MS Word, Excel, PowerPoint and document management systems. Excellent communication, stakeholder engagement, and analytical skills. Ability to problem solve and collaborate with team members to find the solution. Ability to work collaboratively, adapt to changing priorities, and support team dynamics effectively. Closing date: Wednesday, 11 February 2026 (9.59am) What we need from you: P lease click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages). In your cover letter, please share your motivation for applying for this position and your relevant skills. For enquiries regarding this position and recruitment process, please contact Justyna Klap via Justyna.Klap @customerservice.ns w.gov.au Salary Grade Clerk 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Justyna Klap via Justyna.Klap@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Justyna.Klap@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
