Please note that this position is currently within a shared service unit within Queensland Police Service and is currently scheduled to transition to Queensland Fire Department (QFD) as part of a Machinery of Government Change in mid- 2026. At Qld Fire Department (QFD) we are a professional and volunteer fire and rescue service for the communities we serve across Queensland. QFD's Information Technology Directorate deliver vital work to support firefighters and emergency responders to keep the community safe. We value diversity and are actively seeking candidates with varied backgrounds who can think differently and innovate. Your Key Accountabilities: The core capability requirements for this role are: Provide leadership and mentoring to a large group of ICT professionals involved in the operational support and maintenance of a diverse range of applications, databases and servers in multiple data centre facilities Manage human resources within the command centre including workload planning, rostering, development and performance of staff, identifying skill gaps and facilitating training accordingly. Prioritise, schedule and delegate competing deliverables within the Command Centre. Develop and implement strategies for continual improvements in operational effectiveness incorporating data-based decision making and ITIL practices Engage with vendors, agency representatives and other business units with respect to the deliverables of the Command Centre. Role Requirements: Technical/ Operational/ Educational experience: Highly desirable Experience in managing a diverse group of IT Professionals Experience in managing 24x7x365 Rosters for IT operations teams ITIL Framework 3 or 4 certification Extensive experience in understanding and managing Windows operation environments Knowledge of Cloud Infrastructure Strong knowledge of Microsoft SQL and Oracle Administration Monitoring/Alerting Performance Collection/Analysis TSQL and ETL Proficiency in writing complex SQL queries and optimising database performance SQL Server Integration Services (SSIS) A degree level qualification in Information Technology or Computer Science or equivalent industry experience Desirable Experience in developing culture within teams and performance management processes Understanding of ITSM toolsets and their operations, specifically ServiceNow Understanding of Software Asset Management, and how this relates to an Enterprise organisation Windows Powershell Scripting Operating Systems (MS Windows Server, RedHat Linux) Incident/Change Management (InfraEnterprise) Azure/AWS Chef/Puppet Database Design and Model SFIA Skills The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role: Level: 5Skill Code(s) USUP: Incident management Level: 3Skill Code(s) DBAD: Database Administration Further information can be found on the SFIA site by searching for the 'skill' code (e.g. ITMG) and then referring to the skills listed under the applicable 'level' e.g. level 5. Applications to remain current for 12 months.
