What you'll do Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration at an enterprise level for Data, Voice and Mobile Manage and contribute to the development, publication, implementation and compliance to technical policies, standards and procedures based on the ITIL framework at an enterprise level. Maintain and manage effective working relationships and engage with third parties that provide technical support for the enterprise infrastructure, including all telecommunications carriage services for Data, Mobile and Voice, including bill management services. Provide technical leadership and high level technical skills in the analysis of Data, Voice and Mobile services, including billing and cost recovery services and the formulation, design and provision of appropriate solutions and improvements. Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch About you We are searching for someone who has: Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration. High level of expertise and experience in the following technology domains to analyse, provide technical direction, standardisation, professional advice and support of enterprise ICT services in a large customer focus organisation Telecommunications bill management and cost recovery services Management of a wide range of telecommunications products and services (Data, Voice and Mobile) suitable for the health sector to defined service levels Understanding of the structure and maintenance of telecommunications services inventory (CMDB) Proven ability to meet service delivery targets and implement quantifiable service improvements by managing workloads, priorities and working unsupervised. Anticipates and is responsive to customer and stakeholder needs and expectations; takes personal responsibility for meeting objectives and progressing work; shows initiative and does what is. Ability in the leadership of a highly skilled technical team, building and sustaining positive relationships with peer teams, stakeholders and customers. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing & development Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Access to a variety of programs and initiatives to support training and career growth. * Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
