Job Description The Team We're on a mission to cut ServiceNow project delivery time in half through the strategic application of AI. Our team builds intelligent tools and solutions—leveraging both the ServiceNow platform and third-party technologies—that amplify the capabilities of our expert services personnel. From internal productivity tools to customer and partner-facing AI products, we're transforming how projects get delivered across the ecosystem. The Role The AI Principal Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You'll design, build, and deploy AI-powered solutions that accelerate delivery for our services teams, partners, and customers. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions. We're looking for a Senior Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You will design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. You'll design, build, and deploy AI-powered solutions on the ServiceNow platform and using 3rd party tools. What you get to do in this role: Design and implement AI solutions on the ServiceNow platform Stay current with emerging AI capabilities and evaluate their applicability to our platform and use cases Developing solutions specific to user requirements gathered in workshops Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall program objectives Ensuring that best practices in implementation AI solutions are followed Evaluating new technologies and 3rd party AI tools for use in the expert services organization Stay ahead of the ServiceNow platform roadmap, evaluating new AI features as they release and determining how they can accelerate delivery Develop deep expertise in Now Assist across workflows—understanding its configuration, customization, and optimal use cases for different implementation scenarios
