Principal Product Owner Full Time (35hpw) Permanent Opportunity Salary Range $149,739 - $173,174pa super Location flexible across Revenue NSW office locations - Parramatta is where the team is based About the team Digital Overdue Fines is looking for a Principal Product Owner to join their team. This is an exciting opportunity to work in Revenue Digital and contribute to our digital delivery vision. The Principal Product Owner leads an effective product team and fosters a collaborative culture to support the development and management of products responsible for delivering meaningful customer value. This role drives engagement and collaboration with business partners and stakeholders, to understand priorities and issues to consult, negotiate and influence outcomes to optimise effective digital products, systems, solutions, and services. This role is responsible for leading a cross-functional team of Software Developers, Business Analysts, and Quality Assurance Engineers, closely working in collaboration with other teams across Revenue Digital. Key responsibilities: Lead a multi-disciplinary agile team to manage the product lifecycle, including defining and executing product vision and strategy, validating product features and design, identifying, and resolving issues, prioritising inputs to inform product decisions and direction Lead and define an outcome-oriented product roadmap, gathering customer insights and feedback, defining, and writing user stories, acceptance criteria and success metrics, to ensure customer centric product design, development, and delivery Lead research, including consultation with stakeholders and related activities, to define current and future product enhancement to meet customer needs and maximise return on investment Consult with service and technology providers to integrate products and services to maximise value for money in digital service delivery Lead and coach the product team to deliver the product roadmap and continuous improvement in product and system enhancements, efficiency improvements, and regulatory and compliance initiatives Design, lead and support communications and engagement activities that build organisational understanding of user-centred product development methodologies and other customer-centric approaches To be successful in this role you will demonstrate: Demonstrate product management or product development experience, including driving process, systems, and product improvements to meet customer needs and sharing these across teams. Be a strategic thinker, passionate about driving customer centricity and open to coaching and collaborating with teams and stakeholders to optimise ways of working that will best deliver customer and business outcomes. Be an excellent communicator with the ability to translate digital concepts into non-technical terminologies, acting as a bridge between the business and the digital teams. Experience with Agile and Lean methodologies How to Apply Please submit your CV (maximum 5 pages) and a cover letter (maximum 1 page) outlining how your skills and experience are aligned to the role. For enquiries regarding this position, please contact revdigirecruitment@customerservice.nsw.gov.au. About Revenue NSW Revenue NSW is the state’s principal revenue management agency and is part of the Department of Customer Service. Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta. Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding: Flexible office location across NSW Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts Accrued Days Off (days in lieu) in addition to Annual Leave Ongoing access to industry approved self-learning tools Career agility including opportunities to work on different programs The opportunity for meaningful work that matters to all of us in NSW Corporate wellbeing programs with access to Fitness passport Ready to make a difference? Apply now and be part of a team that’s shaping the future of digital services in NSW. If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you. Further Information Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via Bec.conquest@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday 12th February 2026 @ 10am A talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Bec.conquest@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
