Job Description This position is responsible for developing and maintaining effective relationships to ensure customer satisfaction. Meeting the needs of contracted conference and residential business from compilation of business event order through to on-site management of the event and appropriate event follow up. Reporting to the Precinct Associate Director of Sales, the Conference & Events Coordinator is responsible for; Coordinating events which includes liaising with the client, preparing & distributing banquet event orders and following the hotel billing and follow up procedure Conduct and host site inspections with clients & suppliers including follow up. Liaise with the Hotel operational teams to ensure exceptional service & successful events are achieved. Responsible for pre-event and post event invoicing. Post event invoices to be issued next business day of event completion. Handle incoming telephone calls and follow through using own initiative. Maintain existing customer base to ensure their business is retained by building and developing relationships. Adhere to Hotel’s rate structure with variations approved by the Conference & Events Sales Manager Use of Delphi to accurately record all client requirements including all related block activities.
