Why Sunnyfield? We are Sunnyfield, a place where people come to grow and belong. This is our one thing. Our purpose. Our work. We focus on everyday progress, that’s our pride. It’s about learning, providing support, and celebrating meaningful moments that spark lasting change. At Sunnyfield, you don’t just work here – you belong here. About the Role As a Quality Assurance Auditor – Safeguarding & Assurance, you will play a vital role in strengthening service quality, safeguarding client wellbeing, and supporting continuous improvement across Sunnyfield. You’ll work closely with frontline leaders and teams to build capability, verify compliance, and champion best practice. This is a role where your analytical mindset, relationship-building skills, and commitment to client safety will directly contribute to better outcomes for people with disability. Key Responsibilities will include: Driving quality with purpose: Conduct internal quality and compliance audits across all Sunnyfield services—both onsite and via desktop review. Develop audit tools, prepare audit reports, and support services to implement corrective actions that lead to sustainable improvement. Safeguarding client experience: Triage complaints, feedback and compliments, ensuring timely allocation, transparent decision-making, and a strong client voice in all processes. Collaboration that strengthens practice: Build strong working relationships across Shared Living, Community, Employment Services and Support Office teams to support a unified Sunnyfield approach. Continuous improvement in action: Contribute to the development and enhancement of Sunnyfield’s Quality Management System, including system testing, training, and policy review. Coaching for capability: Provide on-the-job coaching and training to operational leaders and new starters on audit processes, complaints management, and quality standards. Supporting safe workplaces: Promote safe work practices, uphold Sunnyfield’s Code of Conduct, and contribute to synergies between WHS and Quality activities. About You You’re someone who is passionate about quality, safeguarding, and improving the experience of people with disability. You’re analytical, curious, and confident engaging with people at all levels. You enjoy working independently but thrive in a collaborative team environment. Most importantly, you’re motivated by the opportunity to make services safer, stronger, and more consistent. What You’ll Bring: Audit and compliance capability: Several years’ experience working with the NDIS Practice Standards or in a risk-based audit role, ideally within a human services, aged care or disability environment. Sector knowledge: Understanding of the NDIS Quality & Safeguarding Framework and contemporary approaches to supporting vulnerable people. Communication excellence: Strong written and verbal communication skills, with the ability to translate complex information into clear, actionable insights. Analytical mindset: Skilled in identifying trends, assessing risk, and making evidence-based recommendations. Organisational skills: Ability to plan, prioritise and manage competing deadlines while maintaining attention to detail. Collaboration & coaching: Proven ability to work effectively with diverse teams and provide supportive coaching to build capability. Qualifications: Auditor qualifications (preferred) or relevant experience Why You’ll Love Working Here When you join Sunnyfield, you’re joining a values-driven organisation that puts people first. We’ll support your growth and wellbeing with: Ongoing professional development, training and career pathways. Flexibility to support work-life balance, including hybrid work options. Free, 24/7 confidential counselling for you and your immediate family. Fitness Passport access for you and your family. Up to $15,900 tax-free salary packaging to boost your take-home pay. Meal & Entertainment card, up to $2,650 tax-free each year. Retail and healthcare discounts to help your dollar go further. What Are You Waiting For? Bring your passion for quality, safeguarding and continuous improvement to a role where your work truly matters. Join us in creating a culture where every person supported by Sunnyfield can grow and belong.
