Support Analyst Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism. As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities. Join us as we work towards building the imagine nation. Benefits of working at Mirvac Learning and development opportunities Stunning office with beautiful harbour views, located near Circular Quay Supportive and empowering leadership Ranked Australia's 1 Best Workplace to Give Back by Good Company Ranked top 15 Globally for Gender Equality by Equileap Our opportunity As a Support Analyst, you will be an integral part of a fast-paced agile service desk team, reporting to Team Lead, User Experience. You will be responsible for delivering an exceptional level of support to the Mirvac business. This is a permanent, full time opportunity. Some of your key responsibilities will be Address the day-to-day support needs of our business users Attend to end user requests received via Phone, Portal and walk-ups Timely and quality updates of logged requests utilising the ITSM Tool; Diagnosis and resolution of hardware and software issues as outlined in the ITSM tool catalogue; Face-to-face visits in the state main office (floor walks/check-ins) and remote offices to assist where required as well as building business relationships; Support audio-visual incidents and staff requests. Escalate Level 2, premises or business partners as required; Participate in rostered after-hours support (remunerated separately on a per-week basis); Conduct remote site visits on need to basis. Timely escalation of requests to 2nd and 3rd level support teams. Your point of difference To be successful in this role, you will have 1.5 years of technical support or similar role with strong problem-solving skills with the ability to utilise the tools available for research to identify solutions that are critical to the role. You will be proficient in using and supporting the Microsoft Office suite of tools (Outlook, Teams, OneNote, OneDrive, Excel, Word, PowerPoint) and experience in running/producing Live Events in Microsoft Teams and other meeting tools. You will have knowledge of Citrix, Intune, Azure, Active directory and general troubleshooting knowledge of Audio Visual equipment; and proficient in printer troubleshooting. Prior knowledge of SCCM & Software Centre Deployment and experience with Jira Service Management is highly desirable. Finally, you will have excellent self-presentation and a calm, professional and mature attitude.
