About the company A large, complex national enterprise delivering critical services to business customers. The organisation is progressing a targeted customer experience improvement program across sales, delivery and service, supported by established governance and sponsorship. About the role This contract role supports a customer experience improvement mission focused on transforming the enterprise sales experience. The work combines shaping new improvement opportunities with progressing initiatives already underway, within an established program and cadence. Duties Shape and prioritise CX initiatives against enterprise goals Lead journey mapping and insight discovery across sales and delivery Align senior and operational stakeholders on priorities and outcomes Establish and progress vendor and supplier management activities Define measures, benefits and success metrics for CX improvements Skills & experience CX improvement experience in large or enterprise environments Structured problem-solving capability, Lean or Six Sigma green belt or equivalent Strong stakeholder engagement across functions and levels Data literate with experience measuring improvements and benefits Journey mapping and storytelling skills that support decision-making Culture People enjoy working in this team because it is outcomes-focused, collaborative and pragmatic. You will work with experienced practitioners who value clarity, influence and practical improvement over theory. Benefits Competitive contractor day rates Long-term contract through to June 2026 (view to extend) Exposure to enterprise-scale B2B CX transformation Agile ways of working, mature CX environment Melbourne-based (ideally) with flexible working arrangements How to apply Click APPLY or contact Isabella at Exceed Global on 0407 889 987 for a confidential discussion.
