Our client Our client is recognised for their customer first approach, strong governance framework, and innovative insurance offerings across life and general insurance. With operations across ANZ and an expanding global footprint, this organisation offers a collaborative and forward thinking environment with genuine career development opportunities. The Opportunities These roles sit within a high performing disputes and complaints function and offer exposure across Internal Dispute Resolution, External Dispute Resolution AFCA, compliance, and stakeholder engagement. Depending on your experience, you may be aligned to an internal or external disputes portfolio. Key responsibilities may include: Managing escalated complaints through established Internal Dispute Resolution or External Dispute Resolution processes Investigating complaints by gathering information from internal stakeholders and customers Preparing responses and submissions for AFCA matters for External Dispute Resolution roles Acting as a key point of contact for internal stakeholders throughout the complaints lifecycle Maintaining accurate complaint records in line with RG 165 requirements Monitoring regulatory deadlines and compliance workflow You will ideally bring: Two or more years of experience within the insurance industry across either general insurance or life insurance Experience in internal dispute resolution or external dispute resolution is necessary Ability to analyse information and produce clear compliant written responses High attention to detail and confidence working in process driven environments Tertiary qualification in Finance, Law, Business, or a related discipline preferred Why Apply Opportunity to deepen your expertise in disputes and complaints resolution and compliance Supportive leadership and a collaborative team culture that promotes internal growth and development opportunities Flexible hybrid working arrangements to support work life balance Fantastic employee benefits that include but are not limited to discounted insurance policies across life, general and health.
