This is a Product & Marketing Generalist (Founder Support) role with SupplyScope based in Crows Nest, NSW, AU SupplyScope Role Seniority - junior, mid level, graduate More about the Product & Marketing Generalist (Founder Support) role at SupplyScope About the Role This is a unique, high-exposure role working directly with the founder across a group of businesses. One, a VC-backed B2B SaaS startup, scaling quickly with enterprise customers and secondly a growth-stage digital agency operating in the mid-7 figures. You’ll act as a startup generalist and execution partner, helping turn ideas into outcomes across product, customers, operations, and internal projects. One day you might be refining a product demo or onboarding flow, the next you’re preparing a presentation, tracking priorities, or mapping a workflow in Figma. If you like variety, learning fast, and being close to decision-making — this role is built for you About SupplyScope SupplyScope is a VC-backed AI workspace for brands for brands and retailers to manage product data, development, and compliance across global supply chains. We replace fragmented workflows with a single system of record coupled with AI Agents to help take actions across the product lifecycle — helping teams collaborate faster, stay compliant, and bring products to market with confidence. What You’ll Do You’ll support the founder across product, customers, and execution, with responsibilities flexing as the businesses grow. Product, Demos & Storytelling Run and support tailored product demos for different customer types Set up demo and onboarding environments using real or mock data Help refine how we explain the product across use cases and personas Identify friction during demos and feed insights into product decisions Customer Onboarding & Activation Support new customers through setup and early usage Help define and improve onboarding flows and “aha” moments Create lightweight onboarding guides, demo templates, and help content Track engagement and flag where customers need support Founder & Business Support Help prepare presentations, decks, and internal/external materials Track projects, follow-ups, and action items across multiple workstreams Assist with planning, prioritisation, and keeping things moving Support ad-hoc initiatives across SupplyScope and AEK Media Product Feedback & Execution Capture and synthesise customer feedback across demos and onboarding Spot patterns and propose practical improvements Work closely with the founder and engineers on prioritisation Contribute to testing, QA, and light user research where needed Visuals, Flows & Documentation Create simple Figma flow charts, wireframes, and process diagrams Document workflows and ideas clearly for internal and external use Help translate messy ideas into structured plans Who This Is For You don’t need a perfect background — but you should be curious, organised, and comfortable wearing multiple hats. Experience 1–3 years in a startup, SaaS, CX, product, ops, consulting, or client-facing role Or a strong graduate with practical experience and startup instincts Skills Clear communicator who can turn complexity into simple explanations Comfortable with SaaS tools and learning new systems quickly Organised, reliable, and good at following things through Mindset Hands-on and proactive — you don’t wait for perfect instructions Comfortable switching context and priorities Happy being close to the founder and real decision-making Enjoys both thinking and doing Bonus Points Interest in startups, product management, UX, or operations Experience in ecommerce, retail, or physical product workflows Familiarity with tools like Figma, Notion, Jira, HubSpot, or CRMs Enjoys building structure where there currently isn’t much Why Join Direct founder access and real influence Exposure to two very different businesses at different stages Learn how startups actually scale — product, customers, and operations High trust, high responsibility, fast learning curve Flexible work and room to grow the role as the company grows Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SupplyScope team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting product demos and storytelling Customer onboarding and activation Founder and business support Key Strengths ️ Clear communication SaaS tool proficiency Organisational skills Interest in startups Ecommerce experience Figma and Notion familiarity Why SupplyScope is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with SupplyScope not with Hatch.
