Job Description ServiceNow is on an ambitious journey to $16B, and our Solution Sales team is at the forefront of this growth. Our unique positioning in Gen AI is accelerating this momentum, creating unprecedented opportunities to transform how enterprises operate. We're seeking a Principal Gen AI Specialist to help us capture this generational moment in the Australian market. This is a leadership role where you'll shape and execute Gen AI strategies, drive cross-functional collaboration, and directly influence market success. What You'll Do As a Principal Gen AI Specialist, you will partner with Major Area leadership to define and execute Go-To-Market priorities for Gen AI across the integrated ServiceNow Platform. You'll be a strategic advisor, a coach, and a hands-on contributor to our most important pursuits. Drive growth strategy: Develop and execute regional Gen AI growth plans in collaboration with Field Sales, Pre-Sales, Marketing, Alliances & Channels, Professional Services, and Sales Operations. Own the pipeline: Build, manage, and report on Gen AI forecast and pipeline in close partnership with Major Area leadership. Elevate the team: Coach core teams to identify Gen AI opportunities and navigate complex sales cycles with deep solution expertise. Build partner capability: Work with our Partner and Channel organisation to establish sell-to, sell-with, and sell-through models for Gen AI in your territory. Shape best practices: Establish and drive sales excellence including reference accounts, demand generation, repeatable sales plays, enablement, and partner activation. Engage at C-level: Champion large deals and ensure success through direct engagement with executive stakeholders. Be the expert: Serve as a trusted advisor for Executive Briefing Centres and represent ServiceNow at sales and market conferences. Stay ahead of the market: Monitor industry developments, competitor activities, and emerging trends to inform product direction and leadership decisions.
