· Act as a key Level 2 support point, resolving challenging technical issues for the service desk. · Gain hands-on experience across a wide range of server, network, and Microsoft 365 cloud technologies. · Enjoy a dynamic role that blends responsive service desk support with engaging IT project work. About Our Client Our client is a leading Managed Services Provider (MSP) driven by a commitment to exceptional customer service and proactive IT management. They foster a highly collaborative team culture that empowers employees to solve challenges creatively and effectively. With a strong belief in continuous learning and development, they equip their team with the skills and knowledge needed to deliver cutting-edge solutions that optimise client infrastructure, processes, and growth. About the role As a Level 2 Systems Administrator, you will be a vital member of our service desk team and the go-to expert for escalated technical issues. You will be responsible for maintaining and supporting a diverse range of client server, network, and cloud infrastructure. This is a dynamic, hands-on role that offers a perfect mix of resolving challenging support tickets, managing core infrastructure, and contributing to a variety of IT projects, providing you with broad technical exposure. Must haves: Proven experience in a Level 2 or Level 3 Service Desk capacity and Systems Engineer role, ideally within an MSP. Strong hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID). Hands on experience of Windows Server, Active Directory, and virtualisation (VMware). Role and Responsibilities Provide timely and effective Level 2 technical support for escalated issues from the service desk. Administer and support Microsoft 365 environments, including user management, mail flow, SharePoint permissions, and Teams configuration. Perform administration and troubleshooting of client server infrastructure, including Windows Server, Active Directory, Group Policy, DNS, and DHCP. Manage and support client network infrastructure, including switches, routers, and firewalls (Cisco Meraki). Manage and monitor client backup and disaster recovery solutions to ensure data integrity. Participate in IT projects, including server migrations, network upgrades, and new client on-boarding. Create and maintain clear, detailed documentation for client systems and procedures. Experience/Skills Proven experience in a Level 2 service desk or systems support role. Strong technical proficiency across the Microsoft 365 suite. Solid experience with Windows Servers, Active Directory, and virtualisation technologies (VMware). Fundamental understanding of networking principles (IP, subnets, DNS, DHCP) and hardware. Excellent analytical, problem-solving, and troubleshooting skills. Experience in an MSP environment is highly desirable. Experience with Medical, Dental, Clinics, Healthcare clients is highly desirable. Familiarity with scripting (PowerShell) and exposure to SAN/NAS technologies are advantageous. Qualification Essential: Higher School Certificate (HSC), Certificate IV in Information Technology, and/or Microsoft Technology Associate (MSA). Desirable: A Diploma or Bachelor's degree in Information Technology, along with any relevant networking or server-related certifications (e.g., Microsoft, CompTIA, Cisco) What is on offer A dynamic role offering a fantastic mix of advanced service desk support and project work. Unparalleled exposure to a wide array of technologies across diverse client environments. A clear pathway for career growth into senior engineering or specialised project roles. A supportive and collaborative team environment that invests in your technical training and professional development. How to apply ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web. If you are on our website then please apply using the “Apply Now” button below. If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/J-f8drd7/it-infrastructure-jobs/systems-engineer-level-2-or-3-sydney.php Other Information Other titles for this role in other organisation might be: Systems Engineer , Service Desk Engineer (Level 2), IT Support Engineer, Technical Support Analyst, Infrastructure Support Engineer, MSP Engineer, Managed Services Engineer, Senior Support Engineer Appetency Recruitment Services @ Call: 1300 507 007 ITSupport | ServiceDesk | Level2Support | MSPjobs | Microsoft365 | M365 | VMware | WindowsServer | ITJobsSydney | ITmanagedservicesrecruitmentspecialists | InformationTechnologyJobsSydney
