Who you’ll be working with At AC3, our purpose is to make technology real—and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams in Sydney, Melbourne and Auckland, supporting more than 700 enterprise organisations and over 50% of the NSW State Government. Why join us? What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3. We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons. We live by the AC3 way - Work Wise, Work Humble, and Work Honest. Who are we looking for? We are looking for an experienced Senior Business Analyst who brings a consultative mindset, strong stakeholder engagement skills, and the ability to translate complex business needs into clear, actionable technical requirements. You will be comfortable facilitating workshops, contributing to solution design, and supporting delivery teams to achieve successful customer outcomes. AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply. What you’ll do Lead stakeholder engagement to develop a deep understanding of customer needs Analyse and deliver business process initiatives (end-to-end for medium initiatives or components of larger initiatives) Act as a subject matter expert across ServiceNow and related product capabilities Explain system functionality, module capabilities, configuration options, and customisation limits Identify best-fit solutions aligned to product capabilities and customer needs Collaborate closely with engineering teams for technical validation Act as an intermediary between customers and engineering teams to optimise delivery efficiency What we’d love to see? Proven experience as a Senior Business Analyst delivering complex IT or digital solutions Strong experience working with ServiceNow, including requirements gathering, process design, and end-to-end solution delivery Demonstrated, hands-on experience across the following ServiceNow modules: GRS (Governance, Risk & Compliance / GRC) HRSD (Human Resources Service Delivery) LSD (Legal Service Delivery) ITOM (IT Operations Management) Asset Management Proven ability to engage, influence, and manage stakeholders at all levels, including senior leadership Experience facilitating workshops, discovery sessions, and solution walkthroughs Strong analytical capability with the ability to translate business needs into clear functional and technical requirements Excellent written and verbal communication skills A plus, if you have… ServiceNow certifications Experience working in managed services or enterprise environments Exposure to government or large-scale enterprise customers Even if you don’t check every box, your passion and curiosity matter. If this role excites you, we would love to see your application. What will you gain? Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month* A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing. Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns. Access to career development opportunities, that helps some 30 AC3ers progress year on year. Flexible Hybrid work options and real work life integration $145,000 Superannuation Bonus Allowances Convenient CBD location with modern offices
