Description MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. Financial Advice Service Administrator Grow your career working for Australia’s leading intra-fund Financial Advice business. This is an exciting opportunity to join our Financial Advice team, providing essential back-office support to experienced advisers and helping deliver quality advice to more Australians. If you are self-motivated, detail-oriented, and passionate about helping people, this role is for you. What you’ll do: Manage member enquiries and provide exceptional service via email and phone Coordinate adviser calendars and reschedule appointments as needed Clear inboxes and ensure timely responses within agreed SLAs Make outbound calls to members to support advice delivery Assist with client deliverables and collaborate with internal teams to meet deadlines Contribute to internal projects and ensure on-time delivery Support governance and risk processes by identifying and escalating issues appropriately What we’re looking for: Previous back-office experience and a strong service mindset University graduates keen to enter the financial planning industry (desirable but not essential) Knowledge of XPLAN or similar financial advice systems is a significant advantage Excellent communication skills – both verbal and written Ability to work in an agile team environment and manage competing priorities Strong attention to detail, analytical skills, and punctuality Some of our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development opportunities Employee discounts – including Bupa and Microsoft Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.
